Product Specialist Engineer
Curitiba, BR, 81260-900
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Who are we, and what we offer
Product quality, uptime & customer satisfaction are fundamental factors to make our customers successful. It has a direct impact on their business and for them to keep their commitments. Quality & Customer Satisfaction (Q&CS) within Group Trucks Technology has the responsibility to lead product quality improvements to improve reliability, uptime & customer satisfaction. We are a global team of 250 colleagues in Sweden, France, United States and Brazil.
Technical Service (TS), within Quality & Customer Satisfaction, delivers technical support in product-related problems to our Market Companies (MC) and Dealers. TS also develops and communicates service solutions and acts as a back office to LAM Market Companies. TS is a part of the quality process, where we are the link between the market and GTT design departments. TS contributes to the Product Development process with field and aftermarket experience in coming vehicle and component projects.
Job Description
As Product Specialist, you will be responsible for supporting Dealers and Markets to resolve all heavy duty and medium duty Electric and Electronic related problems that might occur in customer trucks. It is also part of the responsibility of supporting Truck BEV (Battery Electric Vehicles) running in LAM. You will also be responsible for quickly developing containment actions to temporarily resolve customer issues.
You will act as the key person representing the market/end-customer in different product quality forums within GTT, as well as the product expert responsible for attending product quality conferences presenting the latest news and solutions to our customers.
Majority of your time is spent in the office where you remotely work with analyzes and support systems, however the job involves occasional traveling to investigate and resolve problems at customer locations.
Qualifications
- Desired Master of Science (equivalent to Engineering degree in Brazil) or ongoing course – Electrical or Mechatronics.
- Depth technical knowledge on truck vehicle systems within its area of operation (Electric and Electronics, desirable knowledge on BEV) including analysis capability for identification and troubleshooting.
- General knowledge of truck applications (specifications, load capacity, etc.)
- Fluency in English is fundamental, additional language skills (Spanish) are appreciated.
- Competent computer skills in Microsoft Outlook, Word, Excel, and PowerPoint.
- Knowledge of the technical support process (Argus Dealer).
- Knowledge in Power BI to deal with TS performance dashboard
- Knowledge of support systems Argus QJ, Argus DQR, QRS, Volvo Portal, LVD, VDA +, KOLA, Impact, etc.
- General knowledge of the Dealer network for sponsorship approach to Dealers and Markets
- Commercial Vehicle driver’s license (preferred)
Personal Attributes
- Self-Development;
- Innovative;
- Learning on the fly;
- Technical learning;
- Ability to work globally
- Problem Solving;
- Good analytical capacity
- Excelent communication skills.
- Customer Focus
This selection process will be conducted with the support of the consulting firm Apriori.
At Volvo do Brasil, we value the candidate experience and collaborate with approved partners to ensure a professional selection process aligned with our values.
We reaffirm our commitment to protecting the personal data of all participants, in full compliance with the Brazilian General Data Protection Law (LGPD). Our goal is to provide a safe and respectful experience at every stage of the process.
We value your data privacy and therefore do not accept applications by mail or email.
Who We Are and What We Believe In:
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our true, authentic selves to work and thrive in a safe and supportive environment, free from harassment and discrimination. We are committed to breaking down barriers that might limit your ability to join us. So, even if you don’t meet 100% of the qualifications listed, we encourage you to apply.
Applying for this position offers you the opportunity to join the Volvo Group. Every day, around the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Delivering on our mission creates countless career opportunities for talents with innovative minds and a passion for the group’s leading brands.
Group Trucks Technology (GTT) is seeking talented individuals to design sustainable transport solutions for the future. As part of our team, you’ll help develop next-generation technologies and contribute to projects that define new sustainable solutions. Bring your passion for systems development, teamwork, and your unique skills to a place where you can make a real difference. Join us and help build a better society for the next generation