Uptime and parts Manager

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

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Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow. 

Who are we looking for?

we are looking for a Manager Uptime & Parts who has the passion to grow a large Aftermarket Business by developing stronger dealerships ,  drive customer centricity by deep engagement with  small & large  customers, and manage expectations of multiple stakeholders. An approachable and inspiring leader with positive attitude who moves forward by finding win-win solutions.

What we need you to do?

In this role, you will work as a Uptime & Parts Manager -South and own the entire Aftermarket Business in South, supported by the Regional Key Accounts Manager responsible for handling large fleet owners Key accounts. You will be responsible for key Aftermarket  deliverables – Revenue growth , Customer satisfaction and retention, and Dealer development based out of Hyderabad in Market Area South.

       We expect you to be:
 

• Defining a Road map in line with Region-India Strategy and  managing the Aftermarket Business for Market area South.
• Responsible for Revenues ,Customer satisfaction ( CSS ) and DSC scores for the Market Area
• Responsible for resolution of techno commercial issues to ensure prompt response to client’s needs , thus delivering uptime , satisfaction and client retention.
• Understand & develop aftermarket processes to give feedbacks for improvements; Run & participate in projects as required
• Identify and develop teams in dealerships ( competence and strength )and help development of the Key Accounts in South.
• Organize and participate in structured business meetings with Dealership team,  Regional team, HO team as and when required – prepare MIS reports, presentations.
• Actively support the Key Account Managers deliver on their KPIs
• Collaborate with Regional product management, CSA cell, customer support functions and other colleagues in the market area

 Accountability:

• Dealer’s service organization efficiency, quality, capability, capacity.
• CSS & DSC results for the dealership
• Response & resolution time.
• Team & Leadership development
• Dealer’s efficiency to deliver quality CSA’s that helps brick-wall clients
• Aftermarket business.
• Planning and forecasting.
• Strategize & create marketing plans.
• Customer Satisfaction and advocacy.

 
Required Competencies,
 

• Relationship Management
• Customer Centricity
• Strategic thinking
• Collaboration and Networking
• Influencing , persuasion & Negotiation Skills
• Communication Skills
• Data management and Decision making