Gerente de Soporte a Sucursales
Quilicura, CL, 8710004
Transportation is at the heart of modern society. Imagine using your expertise to shape sustainable transportation and infrastructure solutions for the future. If you’re looking to make a difference on a global scale, working with next-generation technologies and the smartest, most collaborative teams, then we might be the perfect match.
What you will do
At Volvo Trucks & Buses Chile, you will lead the strategic and operational development of the dealer network, ensuring alignment with corporate guidelines while driving sustainable business growth and service excellence.
You will:
- Lead the performance and development of the dealer network, ensuring operational efficiency and a strong customer experience
- Drive dealer network expansion and territorial coverage strategy, evaluating business opportunities and investment viability
- Monitor performance through KPIs, defining and executing action plans to improve results, quality, and customer satisfaction
- Ensure standardization of aftersales processes and promote a strong culture of continuous improvement across the dealer network
- Provide guidance, training, and support on processes, tools, and IT systems to strengthen operational consistency
- Manage investments in infrastructure, facilities, and operational capabilities, ensuring readiness for current and future business needs
- Coordinate local readiness for new product launches in aftersales
- Act as the key link between the factory and the dealer network, ensuring proper implementation of corporate policies and standards
- Lead the operational excellence agenda across the dealer network, with strong focus on efficiency, safety, and sustainability
- Guide the company in the VPS (Volvo Performance System) journey, driving cultural transformation, increasing organizational maturity, and embedding a continuous improvement mindset
This role requires a balance of strategic vision and hands-on leadership, with a strong focus on execution and customer value.
Your future team
You will report directly to the Aftermarket and Branches Director and work closely with cross-functional teams, dealer leaders, and external partners to strengthen network performance and deliver outstanding customer service across Chile.
Who you are
We are looking for a leader who combines strong business acumen with operational excellence and the ability to drive transformation across a service network.
- Bachelor’s degree in Business, Commercial Engineering, Industrial Engineering, or related field
- Solid experience in similar roles or managing multi-site operations / branch networks
- Strong understanding of aftersales operations, performance management, and continuous improvement (LEAN/VPS mindset)
- Experience in network development, expansion, and investment evaluation is a plus
- Advanced Spanish and English skills
- Intermediate to advanced Microsoft Office skills
- Automotive or related industry experience is a plus
You bring:
- Strong leadership and stakeholder management skills
- A hands-on, execution-driven mindset
- Excellent communication and ability to influence across different levels
- Customer focus and passion for service excellence
- High standards on safety, quality, and sustainability
We value the privacy of your personal data and therefore do not accept applications by mail.
Who are we and what do we believe in?
We are committed to shaping the future of efficient, safe, and sustainable transportation solutions. Fulfilling our mission creates countless career opportunities for talented individuals across the Group’s leading brands and entities.
Applying for this job gives you the opportunity to join the Volvo Group. Every day, you’ll work with some of the brightest and most creative minds in our field to leave our society in better shape for the next generation. We’re passionate about what we do and thrive on teamwork. We’re nearly 100,000 people united worldwide by a culture of care, inclusion, and empowerment.
At Volvo Trucks, you’ll be part of an organization leading the way toward a sustainable transport industry. For nearly a century, we have been innovating for people, to make life easier, better, and safer. Driving progress is our promise to our customers, the industry, and society. At Volvo Trucks, we share a curiosity to learn, work with passion, and embrace change to stay at the forefront. Join us—together, we’re moving the world we want to live in.