Parts / Customer Service Representative Apprentice - Ayr
Ayr, GB, KA6 5HQ
Parts Apprentice – Volvo Trucks
A Hybrid Parts & Customer Service Role
Location: Ayr (onsite)
Hours: Monday to Friday 10am – 6pm
Salary: Competitive + benefits
Start Your Career with Volvo Trucks!
Are you enthusiastic, motivated and looking to kick-start your career in the commercial vehicle industry?
We are looking for a driven and customer-focused Parts Apprentice to join our team at Volvo Trucks. This is an exciting hybrid opportunity that combines learning the essential skills of a Parts Department with developing experience in Customer Service. You will gain hands-on experience in the day-to-day running of our Parts Department while also supporting our customers, helping to deliver the high standards of service that Volvo Trucks is renowned for.
No previous experience in the automotive or commercial vehicle industry is necessary. We are much more interested in your attitude, willingness to learn and passion for delivering excellent customer service.
What you will do
As a Parts Apprentice, your role will be varied, giving you the opportunity to develop skills across two important areas of our business.
Parts Department Responsibilities:
- Learning about Volvo Trucks parts, products and accessories.
- Assisting with the identification, ordering and supply of vehicle parts.
- Receiving, checking and storing incoming stock.
- Picking and preparing parts for workshop technicians and customers.
- Supporting stock control and inventory management.
- Learning how to use parts catalogues and internal systems.
- Building relationships with suppliers, technicians and customers.
Customer Service Responsibilities:
- Acting as a first point of contact for customer enquiries.
- Handling incoming telephone calls and email enquiries professionally.
- Supporting customers with queries, updates and general assistance.
- Liaising with internal departments to ensure customer needs are met.
- Providing updates on parts availability and order progress.
- Helping to resolve customer queries efficiently and positively.
- Delivering an excellent customer experience at every opportunity.
What we are looking for
We are looking for someone who:
- Has a positive attitude and a genuine willingness to learn.
- Enjoys communicating and interacting with people.
- Has excellent customer service and interpersonal skills.
- Is organised, reliable and able to manage different tasks.
- Has good attention to detail.
- Is confident using computers or keen to develop their IT skills.
- Can work well as part of a team but also use their own initiative.
- Has an interest in vehicles, engineering or the automotive industry.
What we can offer you
- A structured apprenticeship with practical, hands-on training.
- The opportunity to gain valuable experience in both Parts and Customer Service.
- Support and guidance from an experienced and welcoming team.
- The opportunity to develop a long-term career within the commercial vehicle industry.
- Exposure to one of the world's leading truck manufacturers.
- A varied role where no two days are quite the same.
- Competitive salary and employment benefits.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.