Service Manager
Ayr, GB, KA6 5HQ
Ayr
£45,000 to £55,000 per annum
Volvo Truck and Bus is a global leader in commercial vehicle manufacturing. We are passionate about both our work and our people, recognizing that our employees are key to delivering outstanding service to our customers. Our culture prioritizes growth, fostering an environment where training, development, and strong relationships between staff and management enable everyone to reach their full potential.
As our Service Manager at our Ayr depot you will be a dynamic, motivational leader. You will be instrumental in driving business growth and overseeing the strategic development and operations of the depot.
The role - some of your key responsibilities will include:
- Full responsibility for delivering business results in line with agreed budget/forecast
- Working hand in hand with the Business Controllers & Dealerpoint Management team to produce budgets and regular forecasts for the Dealerpoint
- Lead the team to ensure that the business is operating within corporate guidelines including but not exhaustive; SHEQ, Training, Technical, Dealer Operating Standards
- Manage the performance of the Dealerpoint in line with the agreed Parts and Workshop and Parts Processes & KPIs
- Create and manage the Dealerpoint succession plan to maximise opportunities and growth through the team.
- Develop and implement action plans for improvement and to enable performance to improve and grow the business for both new and existing customers
- Ensure your team has regular reviews and ensure any competency gaps are closed by ensuring appropriate training and support is provided
What’s in it for you?
Alongside your salary we can also offer you some fantastic employee benefits. Here’s just some of them:
- Up to 33 days holiday (inclusive of Bank Holidays & increasing with length of service?
- Company bonus scheme - paid quarterly up to a max of 5%
- Contributory Pension scheme + Health Cash Plan + Life Insurance
- Discount on Renault cars & Electric Car Salary Sacrifice Scheme
- Maternity & Adoption Leave 6 months full pay moving to 6 months half pay | Paternity 2 weeks leave with further 3 weeks in first 3 years
Who are you?
To succeed as Service Manager, you’ll need strong business acumen, with the ability to analyze financial and operational data, manage budgets, and track KPIs. A third-level qualification and at least 5 years of relevant management experience are preferred.
Effective communication is essential, as you’ll be engaging with all levels of the organization and external customers. You should have experience managing a depot, leading a team, and driving business growth through people management to set your team up for success.
Organizational skills are key, alongside the ability to adapt to specific challenges and provide solutions. A basic understanding of vehicle technology, IT literacy, and knowledge of operator’s license regulations are also required.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.