Director-Shared Services & Site India
Bangalore, IN, 562122
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Job Description
We are committed to be a driving force in the transition to efficient, fossil-free and safe means of transport. Great progress is achieved by connecting great people, because together, we shape the world we want to live in.
At Volvo Group Connected Solutions, we believe that connectivity is the key to making a difference. With vast amounts of data, we are pushing boundaries for what connectivity can do in a transforming industry.
Are you a visionary leader passionate about driving customer success, continuous improvement and operational excellence? Do you have the expertise to lead large teams, foster innovation, and harness cutting-edge technologies like AI to create impactful solutions? If so, this could be the perfect role for you!
What you will do?
As the Director of Shared Services within Consumer Services, you will play a critical role in shaping the future of connected services and solutions within the Volvo Group. Leading a team of nearly 150 professionals, you will nurture a culture of innovation, drive strategic development, and ensure operational excellence. All while delivering world-class services that empower our customers' success.
Key Responsibilities:
• Lead a forward-thinking organization, cultivating an innovative mindset and modern ways of working
• Manage and inspire teams operating in an end-to-end product setup and project-based hybrid approaches, driving continuous improvement
• Ensure deep customer understanding, making strategic recommendations for new service developments aligned with the needs of Business Areas, Business Units, and Truck Divisions
• Ensure we build trust from our stakeholders in the Volvo Group as well as within Volvo Group Connected Solutions by always deliver on our commitments on time, with quality and cost
• Oversee the development of capacity and competence strategies that align with our long-term business plans and objectives
• Optimize operations, ensuring service reliability, cost efficiency, and quality enhancements across all services and solutions
• Stay ahead of industry trends, continuously monitoring the competitive landscape and market movements
• Collaborate closely with key stakeholders across Volvo Group and within Volvo Group Connected Solutions, and relevant engineering and commercial teams to ensure seamless execution
• Drive the development of your team, fostering a high-performance culture and taking ownership of day-to-day business
• As an active member of the global Consumer Services leadership team, contribute to shaping the broader strategy, business development, and other high-impact projects
• Serve as a role model by living and breathing the principles of our company, driving innovation and embedding operational excellence into everything we do
• Be part of India Country Management Team
• Volvo Group Connected Solutions Site Manager in India
Who are you?
• Experience and proven track record in driving service development based on software technology in a global environment
• Interest in and solid understanding of our industry and our customers’ business
• Global leadership experience and proven track record of leading business, experts, leaders, and teams
• Experience and proven track record of managing a global service operation
• Excellent collaboration and team building skills
• Excellent presentation and communication skills
• Experience in product centric and agile ways of working
• Experience working in larger global group corporations
• Strong leadership capabilities with the experience in building and motivating high performing teams
• Successful in building excellent working relationships and operating effectively as a member of a leadership team.
• Master’s degree is preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Group Connected Solutions we drive transportation forward through connectivity. Our services and solutions are the key to a connected and more productive infrastructure, to ensure safer transport and reduced carbon emissions. By leveraging massive amounts of data from our customers connected assets, we are leading the way in a rapidly changing industry.