Excelher-Product Quality Leader

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

About Excelher program:  

Are you looking for an opportunity to restart your career? 

Do you want to work with an organization that would value your experience no matter when you gained it? 

How about working with the best minds in the transportation industry where we need more women power? 

We are pleased to launch the ExcelHer program – the career returnship program at Volvo Group in India. The program is for women who have been on a career break for a year or more. This is our step towards empowering women to relaunch their professional journey after their absence from the workplace due to personal commitments. Exciting work assignments have been identified which you can refer to in the list below. 

The assignments are for a tenure of 9 months. The participant of this program would have access to professional development programs, mentoring assistance by a business leader, apart from the experience of working with people from different functions/technologies/culture. 

Go ahead and apply if you find the opportunities in line with your experience and career interest. 

Product Quality Leader (PQL)

Do you feel energized and motivated with the opportunity to help customers to be more successful and to improve the quality of products and services? If that is something for you, we are currently looking for a Product Quality Leader (PQL) to join our Quality & Customer Satisfaction team in Bangalore, India.

About The Role

This is a central role in our quality strategy. You will be working together with global PQL’s, taking care of the quality in a wide area related to Truck Chassis components like Air Intake System, Fuel System, Structural parts, Steering & Suspension System, Batteries & other chassis installation Components. You will be working majorly with Hardware components but will also need to collaborate with software teams, and you will execute most of your work within the issue detection and pre-study areas.

We use different sources of data and information (i.e.: telematics, warranty, market reports, Technical Support, our dealer net, our brands, etc.) to identify quality issues and prioritize them according to their impact to our customers and our business. After that we prepare pre investigations containing technical details about the failure modes and their business impact. Next step is then to support the Product Owners in securing that appropriate corrective actions are taken.

Our typical goals are to identify important quality issues and protect customers as fast as possible. Hopefully we can find and mitigate those even before they become evident to the customers.

As a PQL you will also ensure communication on product quality and customer satisfaction within Volvo GTT and to our stakeholders.

This is you

As we use many different sources of data, you are a structured individual with passion for data analytics and data storytelling. You know how to bring facts from data, and you can take decisions based on them.

You are interested in technology and work hard to make tomorrow better than today.

You are a convincing individual with good social skills and can build and keep a good network and strong relationships. You enjoy communicating and being the connection between different areas and different levels in the organization.

You show a winning attitude!

You are kind to yourself, and your persistence makes you move through obstacles and setbacks to accomplish objectives. 

"Lifelong learning" and "knowledge sharing" are characteristics that people use to describe you and you proactively use those skills to acquire new knowledges and help others in the same journey.

You are result-oriented and although you can work independently, you think being a team player is funnier and more rewarding.

Some other personal attributes that will help you to succeed in this role

• Focus on generating Customer and Business value. Drive for results
• Great communicator
• Ownership mentality
• Instils trust, gaining the confidence and trust of others through honesty and integrity
• Cultivate innovation, create new and better ways to be successful and efficient
• You smile
• Used to negotiate
• Service minded
• Curiosity. Tackle problems in a novel way.
• You can find patterns in complex data and pursue understanding.

 Your Experience and Qualifications

Education: 

• Master or Bachelor of Science or Engineering degree or equivalent technical university degree

Relevant experience at work:

• Quality tools and mindset
• Data analytics, data visualization and Storytelling
• Proven ability in communication, adjusting content and style to meet the needs of diverse stakeholders
• Project management
• Experience in vehicle development and vehicles product know-how

Other relevant skills: 

• Awareness about Mechanical & Electrical Hardware components and Systems & architecture knowledge
• Predictive analytics
• Coding
• Knowledge of Volvo Trucks and applications
• General truck and customer knowledge
• Knowledge in relevant Volvo AB processes: Analyse and Solve Customer Product Issues (CPI), Agile work methodology
• Systems knowledge following tools are big plus: JIRA, KOLA, IMPACT, ARGUS, EDB, VDB, VDA, LVD, UCHP, QAST, PowerBI

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

Trucks Technology & Industrial Division hire team players who are ready to create real customer impact. Our decentralized teams work close to our customers, with speed and autonomy, to build what they truly need. 
Join us to collaborate on innovative, sustainable technologies that redefine how we design, build, and deliver value. Bring your curiosity, your expertise, and your collaborative energy, and together, we’ll turn bold ideas into tangible solutions for our customers and contribute to a more sustainable tomorrow.