Graduate Apprentice Trainee

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

About NATS Apprenticeship Program:

National Apprenticeship Training Scheme, is a program where Volvo India engages freshly graduated individuals for year-long apprenticeships, providing them with practical training and skills development opportunities within the company’s various functions under Financial Services. it's a way for Volvo to train future workforce members through a structured apprenticeship program.

Job Summary:

As a Data Analyst in the Aftersales team, you will be responsible for analysing data from various sources in Parts, Warehouse system, product support, and digital services & D&IT team. You will work closely with different stakeholders to identify trends, generate insights, and provide recommendations that will enhance our aftersales performance and customer satisfaction.

Key Responsibilities:

1. Data Collection and Management:

• Collect, clean, and organize data from multiple sources, including sales, service records, customer feedback, and digital platforms.
• Ensure data accuracy, completeness, and consistency across all sources.

2. Data Analysis and Reporting:

• Perform detailed analysis of aftersales data to identify trends, patterns, and anomalies.
• Develop and maintain dashboards and reports to track key performance indicators (KPIs) and other relevant metrics.
• Provide regular and ad-hoc reports to stakeholders with actionable insights.

3. Insights and Recommendations:

• Analyze parts marketing data to understand demand patterns and optimize inventory management.
• Support product support teams by identifying common issues and recommending preventive measures.
• Work with the digital services team to analyze customer usage data and suggest improvements to digital platforms and services.

4. Collaboration and Communication:

• Collaborate with parts marketing, product support, and digital services teams to understand their data needs and objectives.
• Communicate findings and recommendations effectively to both technical and non-technical stakeholders.

5. Continuous Improvement:

• Stay up-to-date with industry trends and best practices in data analysis and aftersales services.
• Identify opportunities for process improvements and contribute to the enhancement of data analysis methodologies and tools.

Qualifications:

• Bachelor’s degree in mathematics , Data Science, Statistics, Computer Science, or a related field.
• Proven experience as a Data Analyst or similar role, preferably in the automotive or heavy machinery industry.
• Proficiency in data analysis tools and software, such as SQL, Python, R, Excel, and data visualization tools like Power BI or Tableau.
• Strong analytical skills with the ability to interpret complex data sets and provide actionable insights.
• Excellent communication and presentation skills, with the ability to explain technical concepts to non-technical audiences.
• Detail-oriented with strong organizational and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Desired Qualities:

• A curious and inquisitive mind with a passion for data.
• A strong problem-solving orientation and a results-driven approach.
• The ability to think critically and creatively to identify new opportunities.
• Excellent interpersonal and collaboration skills.

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.