Graduate Apprentice Trainee - Collections Executive

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

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Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

Reporting to:               Regional Collection Manager/State Collection Manager, VFS India

Department:                Collections

Apprenticeship Description:

National Apprenticeship Training Scheme, is a program where Volvo Financial Services India engages freshly graduated individuals for year-long apprenticeships, providing them with practical training and skills development opportunities within the company’s various functions under Financial Services. it's a way for Volvo Financial Services to train future workforce members through a structured apprenticeship program.

Purpose of the Apprenticeship as Collection Executive:

The Collection Executive is responsible for collecting overdue amounts from delinquent customer accounts allocated to him / her & maximize collected amounts / recovered assets as per targets set by VFS India Collections Head while ensuring a balanced customer service. The Collection Executive is required to adhere strictly to the compliance policies set by VFS India for collections and strictly adhere to the laws of India. The Collection Executive is also responsible for maintenance of collection data on the Collections System and official laptop provided. Selected Individual will learn Financial Services Collection process & Knowledge of financial services process related to commercial vehicle and construction equipment products during the apprenticeship period.  

Key Responsibilities during the apprenticeship period:

• Prepares and follows up for collection on overdue accounts allocated to him / her.
• Visits all customers and negotiates for collection of overdue amounts, maintains relationships with them keep tab on market references for all his customers.
• Maintains effective communication with customers and third parties, e.g., lawyers, collection agencies and repossession agencies.
• Identifies deployment of the asset and keeps a tab on its movement/utilization.
• Regularly monitor repayment of accounts, analyse causes of delinquency, report concerns timely.
• Timely resolve customer disputes
• Implements repossession of the asset
• Is responsible for the integrity of collection data and customer logs, including visit reports, relating to allocated accounts in the collection.
• Maintains accuracy in uploading trails on all cases, within set timelines.
• Strictly adheres to compliance.
• Maintaining relationship with Collection Agencies and their executives, follow up and updates
• Update Payments in VFS System
• Role involves Collections across all Buckets, Repossession

Education and Additional knowledge:
 

• Should be a fresh graduate, preferably BCom or BBA
• Should have knowledge on Microsoft Office tools usage

Competencies and Skills:
 

• Strong willingness to learn and explore career opportunity in financial services industry.
• Strong communications skills.
• Willingness to travel, high level of field connects.
• Knowledge of working in a process driven organisation.
• Should be able to converse fluently in English, Hindi & Regional Language of said state is must and additional languages will be added advantage.

Additional requirement:

• Two-wheel vehicle is mandatory with valid driving licence

Locations:

1.  Ananthpur, Andhrapradesh - 01 Position

2. Kolar, Karnataka- 01 Position

3. Bangalore, Karnataka - 01 Position

4. Pune, Maharashtra - 01 Position

5.Indore, Madhyapradesh - 01 Position

6. Alwar, Rajasthan - 01 Position

7. Karnal, Haryana - 01 Position

References

Candidate should be willing to provide references, if necessary, and consent to a reference check with his / her existing College.