Graduate Apprentice Trainee- IT operations management
Bangalore, IN, 562122
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Job Description
About Volvo Group:
At Volvo Group, we are driving prosperity through transport and infrastructure solutions, shaping the future of sustainable mobility. As part of our commitment to nurturing young talent, we invite fresh engineering graduates to join us under the National Apprenticeship Training Scheme (NATS). This is an excellent opportunity to gain hands-on industry experience and work alongside experts on real-world projects.
Job Title: IT Operations Management Apprentice
Location: Bangalore, India
Reports To: Digital Product Area Manager IT Operation Management
How You Can Make a Difference
We are looking for someone who can contribute to driving change within our Security & Information Mgmt department. Your interaction will primarily be with the IT Operation Management team. Additionally, you will participate in the development of processes/tools (SharePoint, Azure DevOps, PowerBI, ServiceNow, PowerApps…) that help optimize our activities through digital solutions. Finally, we also rely on your creativity and knowledge to help solve quality issues and monitor our indicators.
Creativity, autonomy, goodwill, teamwork, and the willingness to learn are fundamental characteristics.
Who Are You?
To succeed in this position, it is important to have good interpersonal communication, proactivity, an analytical profile, agile mindset, and logical reasoning.
And since we are part of an international group, it is expected that you can communicate with different teams in various countries such as India, Sweden, Brazil, Poland, the United States, China, Belgium and France and for that, we need you. You have a B2 level in English and you should be studying fields such as information technology, engineering, or similar.
We are seeking a motivated and enthusiastic IT Operations Management Apprentice to join our IT Operations team. This apprenticeship offers a unique opportunity to gain hands-on experience in various IT functions, including communication, IT support, and project management (using Agile practices). The ideal candidate will be eager to learn and possess excellent problem-solving skills.
Key Responsibilities
• Collection and analysis of critical data: check available OBO dashboards, provide some analysis.
• Creation and maintenance of process documentation: ensure that documentation is available: creating and maintaining comprehensive documentation, including user manuals, SOP. Register all requests in our backlog coming from Local IT teams and follow them during the whole lifecycle.
• Structuring of workflows and operational organization: provide assistance and support to Local IT teams who have questions or need help with specific issues.
• Active interface with OBO suppliers: support suppliers with training (preparation, scheduling, support material, knowledge transfer), facilitate collaboration between OBO groups and suppliers to ensure alignment and effective communication, engage and facilitate Yammer communities by posting content (share updates, articles, insights).
• Creating and executing marketing and communication plan.
• Create and contribute to the team digital identify creation.
Experience- 0 years
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Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Volvo Group Digital Technology & Operations (DTO) is a new division established to integrate the capabilities of VG Digital & IT and VG Connected Solutions to accelerate the digital transformation in Volvo Group. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.
Joining the new DTO division means being part of a fast-moving digital product-oriented organization where teams truly own what they build from idea to delivery. In DTO, we work in agile, cross-functional teams, mastering the latest technology, and creating outstanding digital experiences that make a real difference for our colleagues and Volvo Group customers around the world. We put people first and build our culture on trust, passion, customer success, change, and performance. If you want to grow, collaborate across functions and entities, and help shape the future of digital products within Volvo Group, DTO is a great place to be.