IT Onsite Support Technician Senior
Bangalore, IN, 560093
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
The Onsite Technician Senior provides application and infrastructure support for the Volvo Group Trucks Technology (GTT) end users for Time Critical Support (TCS) areas. This position is part of the GTT onsite team within the Data & Simulation Platform organization of GTT located in Bangalore. The Onsite Technician’s advance role is to secure GTT Engineering activities. This position will also act as main contact for stakeholders in Bangalore and act as team lead for the local and global team that is focusing on roll out and support of Hardware in the Loop infrastructure (HIL).
In this role, it is critical to work together with local and global colleagues to deliver support and new & upgraded infrastructure for business solutions. This includes, but is not limited to, Windows/Mac OS, LAN (wired and wireless), Windows client solutions for office and Test/Lab (Volvo client solutions like MyPlace, FactoryPlace) and specialized engineering devices such as Test Cell equipment, HIL, VR, IoT etc. This position performs analytical, technical, and administrative work to support local users and test cells environment.
Core Responsibilities
• Time Critical Support (TCS) of Engineering applications and infrastructure solutions for Test and Lab environment.
• Secure the stakeholder connection for anchoring rollouts, time plans and quality follow up.
• Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems.
• Secure the local SLA dialogue with selected stakeholders.
• Act as team leader for the local time critical support technician team in Bangalore by growing a self-driven team.
• Secure in-depth knowledge for FactoryPlace PC environment and GTT’s own gateway solution. Act as 2nd level support on site.
• Use delegated authority from global operations teams to manage local infrastructure solutions.
• Provide continual communication/feedback to end-users to understand their requirements and setting the appropriate expectations.
• Install and configure Client systems (Hardware, software, applications, communications, and peripherals)
• Perform scheduled/unscheduled upgrades to machines to maintain a safe & secure network due to OS vulnerabilities and virus outbreaks.
• Manage engineering computers for end-users
• On-call support
• Participate in global projects that have an impact on the local business, as needed
Who are you?
Someone who dares trying (and maybe failing).. Someone who drives. You take actions to reach your targets. You are structured and you use your networks to get things done. You grow accountability in the team. You are aware of your potential development areas and are eager to learn and continuously improve.
Required Competencies
- Broad IT background including hardware, software, and network support.
- Team leader experience is a plus.
- Dedicated to delivering customer value
- Build effective relationships
- Solid communication skills
- Proven leadership skills to motivate and drive for results.
- Work patiently with stakeholders who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions
- Open to change and enjoys the challenge of unfamiliar tasks
- Fluency in English, both written and spoken
- Interest in the end users’ needs regarding IT
- Interest in IT infrastructure
- Passion for innovation and new technology
- ITIL Foundation certified
Desirable Competences/Certificates
- Agile SAFe
- Agile SAFe
Experience Required
- Two years’ experience in an Engineering Environment.
- IT network competence is a plus
- Five years of IT experience including hardware, software, and network support.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Group Trucks Technology are seeking talents to help design sustainable transportation solutions for the future. As part of our team, you’ll help us by engineering exciting next-gen technologies and contribute to projects that determine new, sustainable solutions. Bring your love of developing systems, working collaboratively, and your advanced skills to a place where you can make an impact. Join our design shift that leaves society in good shape for the next generation.