Manager - Service Market Sales & Commercial

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Job Purpose

Volvo Bus Middle East, India, Africa and CIS (MIAC) is a fast-growing region within Volvo Bus Corporation, responsible for bus sales, service sales, and partnerships with importers, key customers, and body-build partners

To drive service market sales and commercial development across the MIAC region, with a focus on parts sales, service agreements, and connected services, in order to achieve Business Plan targets and support long-term growth.

This role also supports the development and commercialization of new service solutions as the business accelerates toward electromobility.

Main Responsibilities

• Develop, drive, and follow up service sales and parts business across the MIAC markets to achieve the Business Plan.
• Improve service sales market share through targeted commercial initiatives and market development activities.
• Drive the commercial development of service contracts, connected services, and proactive analytical web tools across the markets.
• Identify and develop incremental parts sales opportunities beyond service contract business through data mining, customer-level analysis, and lifecycle-based replacement planning.
• Develop tailored customer commercial programs, marketing campaigns, and special packages to support profitable growth.
• Analyze competitor strategies and implement customized Volvo commercial offers and packages.
• Coordinate and provide inputs for parts pricing, and support importers in parts planning for new models.
• Build and strengthen relationships with key customers, dealers, suppliers, and importers to support profitable business growth.
• Manage dealership and network performance through regular commercial follow-up and monthly market reviews with importers.
• Initiate and drive business solutions that support service sales development and long-term growth.
• Use tools such as Volvo Connect, VOSP, and Uptime contract data to identify opportunities and drive proactive customer offers.
• Gap analysis of Business plan and implement short term actions to achieve sales targets for the year

Critical Competencies & Experience for the Position

• Around 12 years of experience in service market retail, aftersales, or commercial roles within the automotive, truck, or bus industry.
• Strong commercial understanding of service sales, soft parts business, pricing, and profitability management.
• Proven ability to identify and develop parts sales opportunities through market analysis, customer programs, and commercial campaigns.
• Strong interpersonal skills with the ability to influence and build relationships with stakeholders across different levels and markets.
• Strong analytical capability, with experience using data to identify sales gaps and growth opportunities.
• Experience with competition price mapping tools and develop value selling strategies
• Knowledge of Volvo Parts, Warranty, data systems, tools, and processes is an advantage.
• Experience working with European manufacturers and their way of working is an advantage.
• Self-driven, curious, adaptable, and able to manage multiple priorities.
• Strong verbal and written communication and presentation skills.

Qualifications

• Degree in Mechanical, Automobile, or related Engineering discipline, or relevant technical/parts qualification.
• Relevant experience in business, sales, or commercial management is preferred.
• Fluency in English is required; additional languages are an advantage.
• Strong working knowledge of MS Office, especially Excel and PowerPoint.
• Experience with automation or analytics tools will be an added advantage.

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

At Volvo Buses you join one of the world’s leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.