Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What we need you to do?

For Region India, Own processes for field quality analysis, Product maintenances & technical support for Excavators. Represent India in the excavator product support groups. Contribute with his/her competence and expertise, and collaborate closely cross functionally with all stake holders, putting people in the driving seat that motivates people to be self –driven and collaboration driven. Besides operational responsibilities, look for continuous improvements in the way of working . Inspire and motivate peers and employees

We expect you to be:

• Provide technical support to dealers as per the resolution timeline defined.
• Assist dealers in resolving field issues & troubleshooting of the product complaints
• Visit to machine work sites to support dealership for unresolved technical issues and guide them on the trouble shooting to put back the machine into operation.
• Support dealers in identifying the suitable parts as per the machine card and collaborating with the parts team in the Volvo system to extend required support on the technical specification & suitability of the components & its child parts.
• Coordinate and support for update in prosis for required service & parts information by the dealerships
• Represent Region India in the Global technical support groups
• Monitor and develop the Customer Technical Support activities of the dealers via the Market areas.
• Develop dealers service support capabilities through the area service teams
• Managing the aftermarket technical support operations in accordance with established company policies.
• Ensure good processes exist to share information of product quality with the Market area teams (sales, aftermarket, and others)
• Manage the warranty process for the region India including goodwill decision administration.
• Ensure adherence to service processes by dealers related to technical support and warranty
• Responsible for the metrics of uptime related to War room, Warranty and Product Management
• Provide inputs on component life cycle and product performance improvement
• Provide inputs to Parts operations on product life cycle and support inventory planning
• Responsible for the timely completion of product quality campaigns

Accountability:

• Dissemination of technical information ( for all the stake holders like dealerships/Market Area teams).
• Response & resolution time (Technical inputs through Chain Case & support dealership for trouble shooting)
• War room KPI like MTTR & Restoration of the breakdown for technical inputs & structural repair procedures
• Product Campaign results
• Timely warranty claim judgment
• CSS & DSS results
• Training & development Plan & support for dealer product specialists

Required Competencies:

• Product Technical knowledge preferably on Excavators
• Industry insights and Market Knowledge
• Sensitive to dealers & customers’ expectations
• Good business sense, good understanding of business process
• Communication and proven people skills
• BE / B-Tech, experience in handling product support/field engineer role and at least 10 years in handling Excavator's or Diploma with 12-15 years of experience from relevant industry.
• This role required travelling to different parts of the country as & when required to address product complaints.

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Who we are and what we believe in 
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. 

Part of Volvo Group, Volvo Construction Equipment is a global company driven by our purpose to build the world we want to live in. Together we develop and deliver solutions for a cleaner, smarter, and more connected world. By unleashing everyone’s full potential, we build a more sustainable future for all our stakeholders. Come join our team and help us build a better tomorrow.