Senior Solution Consultant IT
Bangalore, IN, 562122
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Job Description
As a Senior Solution Consultant – Microsoft Dynamics 365 CRM, you will be part of a global team, collaborating with Business Stakeholders, Solution Architects, Product Owners, and Developers in designing and implementing the Case Management Platform for the Volvo Group. You will work in an environment focused on cross-functionality, inclusion, value creation, and innovation, promoting agile ways of working across the organization.
Your Responsibilities
• Lead and participate in requirement-gathering workshops with business stakeholders.
• Analyze business processes and translate them into effective Dynamics 365 Customer Service solutions.
• Configure and customize Customer Service components such as Cases, Queues, SLAs, Entitlements, Routing, and Knowledge Base.
• Leverage Power Platform capabilities (Power Apps, Power Automate, Power BI, Dataverse) to extend CRM functionality.
• Design and oversee Azure integrations using Logic Apps, Service Bus, Function Apps, and API Management.
• Work closely with Solution Architects and Technical Teams to ensure scalability, performance, and compliance with enterprise architecture.
• Prepare functional design documents, configuration guides, and end-user training materials.
• Support testing, UAT, deployment, and post-implementation stabilization activities.
• Drive continuous improvement through governance, best practices, and process optimization.
• Foster collaboration and knowledge sharing across teams and geographies.
Who are you?
You are an experienced Microsoft Dynamics 365 professional with strong solution consulting skills and a deep understanding of Customer Service processes. You combine functional expertise with technical awareness and are passionate about delivering value-driven CRM solutions.
You are:
• A self-motivated, analytical problem-solver with a customer-focused mindset.
• Effective at communicating with business and technical stakeholders at all levels.
• A collaborative team player who thrives in a global, agile environment.
• Committed to quality, scalability, and continuous improvement.
Required Competencies
• Experience: 10+ years overall IT experience, with 8+ years in Dynamics 365 Customer Service solution consulting and delivery.
• Functional Expertise: Deep knowledge of D365 CE Customer Service (Case Management, SLAs, Entitlements, Knowledge Base, Omnichannel).
• Preferred Domain Knowledge: Experience working with Manufacturing industry processes and exposure to other Dynamics 365 CE modules such as Sales, Field Service, or Marketing.
• Power Platform: Proficiency in Power Apps (Canvas/Model-driven), Power Automate, Dataverse, and Power BI.
• Integration & Technical Knowledge: Familiarity with Azure components (Logic Apps, Service Bus, Function Apps, API Management) and CRM integration patterns.
• Delivery Skills: Proven track record in requirement gathering, functional design, configuration, testing, and go-live support.
• Soft Skills: Excellent communication, presentation, and stakeholder management skills.
• Ways of Working: Exposure to Agile / DevOps delivery models and change management practices.
Qualifications
• Bachelor’s degree in computer science, Information Systems, or a related field.
• Microsoft Certifications preferred:
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MB-230: Dynamics 365 Customer Service Functional Consultant
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PL-200 / PL-400 / AZ-204 / AZ-900
Last Application Date - 30th November 2025
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Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.