Service Leader - Application Operations Management
Bangalore, IN, 562122
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
At Digital Technology & Operations, you will contribute to the transformation of our company, the transport industry, and society at large. You will:
Be part of the Site Reliability Engineering unit team within Digital Excellence and IT Operations & Quality function. IT Operations & Quality provide safe, secure and cost-effective IT landscape for the company to execute, securing industrial uptime and quality management.
In Site Reliability Engineer department, we aim to be provide cost efficient services that are best in class in Application Development, Application Maintenance, Application Operations and Application Security posture. We are a team composed with Service Leaders, working in tight relationship with our preferred partner. We make sure that the services we manage are delivering right outcomes to our organization now and tomorrow, and we ensure that these services are understood, used and consumed in a proper manner.
As a Service Leader for Application Operation Management you will be reporting to the Service Area Manager of Site Reliability Engineering-, Application Operations- and SAP Services. In this role you will operate in a global context, having a number of interfaces, including the infrastructure partners and other strategic and tactical partners. You will belong to a newly formed team so you have possibilities to influence and steer the direction of the role. You are able to build and maintain effective relationships with existing and prospective suppliers and our service integrator, operating confidently at both technical and management levels. Within existing contracts, you will proactively challenge suppliers, ensure service quality and performance, and lead discussions on service enhancements, changes, and contractual adjustments. Furthermore, you will contribute to RFI and RFP initiatives for new services and supplier engagements, providing technical and commercial input throughout the evaluation and selection process.
Your future team
You will work with other dedicated Service Leaders responsible for other services provided to the Volvo Group from the Site Reliability Engineering unit and IT Operations & Quality
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
- Own and govern the Application Operations Management (AOM) service, including service strategy, roadmap, standards, package structure, and supplier delivery
- Act as the Volvo subject matter expert for AOM service and its contractual setup and represent the service towards internal stakeholders, suppliers, and strategic partners
- Ensure the service is delivered according to contractual commitments, agreed service levels, policies, standards, and operating models
- Ensure service description and service documentation is updated and available
- Drive continuous service improvement, automation, standardization, and innovation based on business needs, operational insights, and industry trends
- Secure and manage contractual negotiations
- Govern supplier performance, service quality, risks, corrective actions, and escalations to secure stable and reliable service delivery
- Perform cost and volume validation and drive cost optimization
- Own service financials, including budgeting, forecasting, cost optimization, volume validation, and commercial follow-up with suppliers
- Ensure corrective action plans are defined and implemented for service breaches
- Ensure alignment with the overall operating model
- Ensure effective governance of service onboarding, lifecycle, capacity, continuity, security, and compliance requirements
- Act as escalation point and escalate systemic service risks
- Ensure service compliance with enterprise, architectural, Cross functional and security standards
- Coordinate service priorities and operational improvements across infrastructure teams, suppliers, SRE, and other stakeholders.
- Maintain and evolve the AOM service portfolio, documentation, governance model, and service offering to meet current and future business requirements
- Drive ND/EN activities, participate and/or lead initiatives and projects in areas of responsibility
- Manage Service roadmaps, development, architecture and innovation
- Manage the full lifecycle of AOM service within Application Operations, for example; roadmap/development/architecture/security/budget/enhancement/innovation/policies and directives and strategic directions based on business requirements and priority from other DTO functions
- Manage the content of the infrastructure and end-user services catalogue, projects, and deliveries, in order to optimize the partner deliveries and the cost of the services for Volvo as well as continual improvement of the usability and ease of selection, of ordering and of implementation of the services
- Forecast, define and follow-up service delivery budgets and runtime cost budgets for the service
Required competencies and experience
- University/Master’s Degree or equivalent in relevant area
- Proven leadership and managerial skills
- Extensive supplier and stakeholder management skills
- 5-10 years proven experience in Governance and IT Service management: Directing, planning and monitoring of outcome based services
- Experience from functional management in a global context
- Experience with steering of projects and programs
- Excellent Service oriented mindset thriving in driving modernization, transformation and continuous improvements
- Excellent knowledge in Agile development and practices
- 5-10 years proven experience of Applications Operations, Cloud, Application Delivery & Development and SRE principles, reliability engineering, automation and modern service operations within complex enterprise environments
- Proven and excellent knowledge and experience of ITIL and SIAM
- Excellent knowledge and experience of ServiceNow
- Excellent communication & presentation skills
- Complete proficiency in English
What’s in it for you?
You get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides opportunities to develop both professionally and personally. You will work in close collaboration with various stakeholders inside as well as outside the Volvo Group.
At Volvo Group we are actively working to establish teams that will take maximum advantage of the strengths inherent in differences in knowledge, experience, age, gender, nationality etc.
Ready for the next move?
Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!
If you have any questions, please contact:
Hiring Manager - Johanna Danielsson (johanna.danielsson@volvo.com, +46 739023910)
We look forward to receiving your application!
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Volvo Group Digital Technology & Operations (DTO) is a new division. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.
Joining the new DTO division means being part of a fast-moving digital product-oriented organization where teams truly own what they build from idea to delivery. In DTO, we work in agile, cross-functional teams, mastering the latest technology, and creating outstanding digital experiences that make a real difference for our colleagues and Volvo Group customers around the world. We put people first and build our culture on trust, passion, customer success, change, and performance. If you want to grow, collaborate across functions and entities, and help shape the future of digital products within Volvo Group, DTO is a great place to be.
In some countries and for specific positions within Volvo Group Digital Technology & Operations, background checks may be required, in accordance with local laws & regulations. If this is applicable to the role you have applied for, you will be informed.