Service Advisor
Beresfield, NSW, AU, 2322
Volvo Group has been in Australia since 1972, helping customers succeed across the country. At Volvo Group Australia, we are proud to have leading brands including Volvo Trucks, Mack Trucks, UD Trucks, Volvo Bus, Volvo Penta, Volvo Construction Equipment and Volvo Financial Services. This role sits within Volvo Commercial Vehicles (VCV) at our Newcastle dealership, supporting our customers who keep Australia moving.
What you will do
At VCV Newcastle, you will be the friendly, capable link between our customers and our workshop. You will keep the day running smoothly by turning questions into clear answers, bookings into well-planned jobs, and updating them into great customer experiences. From the moment someone calls or walks in, you will help set the tone: calm, professional, and genuinely helpful.
Your day-to-day responsibilities will include but not be limited to:
• Schedule and organize service appointments and workshop jobs
• Manage service-related customer enquiries professionally and promptly
• Open, close and manage repair orders (ROs)
• Assist with customer invoicing, purchase orders and internal/warranty billing
• Liaise with subcontractors and process external repair documentation
• Support payroll and workshop reconciliation tasks where required
• Maintain and update the planner and ensure RO completion is accurate
• Provide status updates to customers on repair jobs and manage variance communication
• Conduct road tests and ensure vehicle presentation standards are met
• Guide and support apprentices and technicians on technical service standards.
Your future team
You will join a close-knit dealership team in Newcastle, working side by side with the Service Manager, technicians, and apprentices to deliver reliable service and a consistently positive customer experience.
Who are you?
At Volvo Group, we feel that your behaviors and characteristics are just as important as your technical skills! Ideally you will have:
• Experience in a similar Service focused role, however we would still love to hear from you if you have related experience within the truck industry – administration, invoicing, warranty or technical backgrounds
• Truck industry experience is advantageous, or similar industry experience with a familiarity with repair order systems, invoicing and scheduling tools
• A passion for providing excellent customer service, proactive nature and team focused attitude
• A solid understanding of data entry systems, Word and Excel
• Strong organizational skills and the ability to think on your feet
• An HR license (or the willingness to obtain one)
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
• A supportive, people-first workplace culture
• Monthly bonuses through our Retail Incentive Program
• A clean workshop environment with great employee facilities
• Generous parental leave and training and development programs
• Opportunities to grow within a global organization
• Access to Sonder, our Employee Assistance Program, for yourself and your family.
Ready for the next move?
If you’re ready to take your career to the next level and join a dynamic and efficiently run workshop, then VCV Newcastle be the perfect place for you! We look forward to seeing your application.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.