First Line Manager

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

Service Market Logistics (SML), part of Volvo Group Trucks Operations, serves all brands and business areas by managing and optimizing service parts availability and distribution to secure customer uptime. Through our operations, we provide world class service focusing on delivery precision, quality, continuous improvement, cost efficiency and synergies delivering value all the way to our customers. We embrace innovation and new technologies and work with environmental care and sustainability at heart. Our footprint consists of 40 distribution centers and 3,800 employees worldwide, and we strive for an innovative and diverse workplace, exercising the Volvo Group values with high focus on Customer Success. We are Proud to Deliver. Making a Difference. For People. Every Day. 

SML North America (NA) is a part of SML and has about 1,000 employees across the United States, Canada, and Mexico. We operate the Central Distribution Center in Byhalia, MS as well as Regional Distribution Centers across the NA region. 
We have an exciting opportunity for the right individual as a First Line Manager – Outbound Operations for our Central Distribution Center in Byhalia, MS. This Byhalia CDC is a 1.2 million square foot facility located approximately 25 miles southeast of Memphis, TN and employs approximately 630 employees. This position reports to the CDC Director. 

Scope
•    Manages an allocated part of the Distribution Center, in one of the operational areas (Inbound/Outbound/Mack) 
•    Manages Team Leaders and respective team members 
•    Cooperates with colleagues and drives cross-functional work with support organizations, to secure deliverables in an end-to-end customer perspective 
•    Engages other Volvo entities and third parties, for operational issues, when required 
•    Enforce rules and regulations as set forth in any collective bargaining agreement, local work rules, and company policy 

Main activities and responsibilities for these roles

•    Accountable for the inbound and/or Outbound operational performance in terms of Safety, Quality, Delivery, Cost, Environment, People (SQDCEP)
•    Responsible for improving safety and ergonomics in the area
                          Securing analysis and corrective actions in case of accidents or incidents 
                          Drive prevention through risk hunting and risk analysis 
                          Increase safety culture via regular GEMBA walks and safety dialogue 
•    Secure built-in quality and work with customer feedback to constantly improve quality of the deliveries 
•    Responsible for the timely deliveries towards dealers (including refill to SDC/RDC) and improvement of internal lead times 
•    Responsible for the financial performance within the area by: 
                          Securing efficiency targets 
                          Identifying improvements opportunities and realizing cost savings 
•    Formalize and implement best practices through shared learnings via networking, benchmarking (both internally and externally) to drive performance to the next level. 
•    Support all project activities as directed by the management 
•    Assist with attracting, hiring, and developing talent for new as well for existing employees 
•    Create improvement plans and challenge team to achieve higher results 
•    Establish and develop strong relationship with all staff members 
•    Ensure environmental policies are followed and maintained 
•    Ensure compliance with all OD/VPS programs and communicate with subordinates as required 
•    Support a strong problem-solving culture with everyone all-in on the achieving the operations objectives 
•    Use sound judgment to ensure the end customer is satisfied 
•    Maintain compliance with company policy/procedures as required 
•    Promotes the Volvo Group values and culture 
•    All other duties and responsibilities as assigned 
 
Minimum Education and Experience
•    Bachelor’s degree in Logistics, business, Engineering, or similar field preferred 
•    5 years of experience in distribution/manufacturing or logistics required 
•    2 or more years of management/supervisory experience required 
•    Proven skills in developing people; coaching and shaping a high-performing team 
•    Strong leadership skills using an inclusive style of coaching  
•    Significant change management experience with the ability to set demanding targets; and then motivate teams and individuals to deliver outside their comfort zones 
•    Strong Knowledge in Lean Principles through formal training preferred 
•    Proficient in MS Office 
 
Necessary functional/language skills
•    As all documentation is in English, proficiency in the English language is required 
•    Must be flexible to work 1st & 2nd shifts