Global OEM Relationship Manager (US)

What you will do

Our Volvo Penta North America (VPNA) industrial business delivers advanced power solutions that keep essential industries running with reliability, efficiency, and a focus on sustainability. As part of the Volvo Group, we combine proven engine platforms with deep application expertise to serve customers across construction, mining, material handling, agriculture, and power generation.

Around the world and across North America, we work closely with OEMs and customers to deliver tailored, end-to-end solutions that improve productivity and maximize uptime. Our portfolio includes high-performance diesel and natural gas engines, electrification technologies, and integrated energy systems designed to meet evolving operational and sustainability needs.

Backed by a strong service network and a legacy of engineering excellence, we are helping shape the future of industrial power—where uptime is mission-critical and the transition to more sustainable energy solutions is accelerating.

Position Summary

This role connects Volvo Penta’s global OEM partnerships to the US market, ensuring strong local engagement, integration, and support. You will lead relationships with US-based subsidiaries of global OEMs, strengthening alignment, deepening integration into our service and support ecosystem, and unlocking long-term lifecycle value.

This role requires close collaboration with our customers and also the global account management team, you will partner closely with regional and Europe-based teams to deliver a seamless, consistent customer experience.

Based on-site in Chesapeake, VA, with frequent travel, this role works cross-functionally within the Industrial team in the US and collaborates globally with the Industrial Business Unit in Gothenburg, Sweden. The position reports to the Vice President of our Industrial Business for VPNA.

This role plays a critical part in closing the gap between global OEM partnerships and local market execution—ensuring our customers are fully supported, connected, and positioned for long-term success in the U.S.

Who are you?

You are a relationship-driven professional who thrives in nuanced environments. You bring a strong commercial mindset and a track record of strengthening customer engagement, loyalty, and success, while collaborating seamlessly to help deliver a consistent global experience. You understand industrial power applications—how they’re designed, specified, and operated across various sectors and can engage credibly with both technical and commercial stakeholders.

Proactive and pragmatic, you bring structure to ambiguity, translate insights into clear priorities, and connect customer needs to coordinated action across sales, service, and partner networks. With a solid understanding of the US market, you help drive alignment and results in a complex ecosystem.

Key Responsibilities

Ownership: Strengthen VPNA relationships with US-based subsidiaries of global OEM partners, aligned with the global account strategy and ownership

Relationship building: Act as the primary point of contact in the United States for the local entities of key global OEMs while working in close coordination with global account owners to ensure a seamless, unified customer experience

Integration: Drive integration of OEM partners into our service and support ecosystem, increasing adoption of service, parts, and lifecycle support offerings. Influence customer behavior and decision-making by demonstrating the value of the VPNA authorized service network and support model

Opportunities: Identify and enable growth opportunities in the US by understanding OEM operations, installed base, and local market needs

Collaboration: Work cross-functionally within the VPNA Industrial team (including sales, service, parts) to ensure strong coordination to drive customer success

Coordination: Partner closely with the VPNA OEM Account Manager for US-based OEMs to ensure clear partnership to deliver well-coordinated and consistent customer experience

Alignment: Engage and align VPNA dealers and service partners to effectively support and deliver consistent, high-quality service experiences to Global OEMs, Act as a cross-functional coordinator (“quarterback”), connecting global, regional, and local stakeholders to proactively address customer needs

Learn: Continue to develop a strong understanding of global OEM’s local applications and products to engage credibly with both commercial and technical stakeholders

Feedback loop: Provide insights to Volvo Penta global account owners on US customer needs, market dynamics, and opportunities to strengthen long-term partnerships and growth of OEM relationships to build loyalty and position Volvo Penta for expanded lifecycle engagement

Experience & Education

• Bachelor’s degree in business, engineering, industrial technology, or a related field; or an equivalent combination of education and experience; Master’s degree a plus
• 5+ years of B2B account management, ideally within an OEM, distributor, dealer or similar setting; preferably in a global setting
• Experience working with global OEMs or managing relationships within complex customer organizations preferred
• Solid understanding of engine systems and industrial products
• Proven ability to operate cross-functionally and influence outcomes without direct authority
• Working experience building and managing relationships across complex stakeholder groups
• Ability to engage effectively with employees and leaders at all levels of the organization.
• Advanced communication and presentation skills in both US and global contexts
• Fully proficient with Microsoft 365 tools
• Ability to read, write, understand, and speak English. Bilingual (English plus Spanish, Swedish, etc.) a plus

Ready for the next move?

Expected competence at work:

Employees work within the foundation of the Volvo Group Code of Conduct and Volvo Group Values. More specifically, employees in Volvo Penta are required to meet and/or develop the following competencies:

• Respect: You trust, respect, and provide equal attention to those around you
• Collaborative: You build partnerships and work collaboratively with others to meet objectives
• Trust: You gain the confidence and trust of others through honesty, integrity, and authenticity
• Stakeholder Management: You engage with others effectively no matter their role
• Self-Development: You seek new ways to grow and be challenged using different ways of learning
• Change Management: You recognize others respond to change differently and you support adoption with empathy and planning
• Influencing: You help colleagues by sharing your ideas and ensure your message is clear
• Strategic mindset: You see future possibilities and translate them into strategy and tactical execution plans
• Networking: You build formal and informal relationships across the organization proactively
• Accountability: You take responsibility and follow through on commitments
• Manage ambiguity: You operate effectively even when things are not certain or clear
• Customer focus: You deliver customer-centric solutions and keep the dealer experience front and center

Physical Requirements

Ability to meet physical demands while performing the duties of this job, the employee is regularly required, with or without accommodation, to:

• Stand, walk, or sit, sometimes for prolonged periods
• See, speak, and hear, including distinguishing visual and audible signals necessary for safety and effective communication
• Use hands or fingers to handle or feel objects, tools, or controls
• Reach with hands and arms to access products, tools, and controls
• Lift, move, or carry up to twenty (20) pounds unassisted
• Climb stairs, ladders, sometimes in confined spaces
• Have stamina for long days, including extended hours, sometimes weekends and travel including overnight stays
• Work with loud noise levels
• Work in various settings such as industrial sites
• Frequent travel including overnight stays

Other considerations:

This job is an on-site position along with flexibility based on Volvo Group work principles and coordination with your manager

Domestic and international travel will be frequent (50%)

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.