Principal Service Leader
Curitiba, BR, 81460-050 Greensboro, NC, US, 27409
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
At Digital Technology & Operations, you will contribute to the transformation of our company, the transport industry, and society at large. You will be part of the Site Reliability Engineering unit team within Digital Excellence and IT Operations & Quality function. IT Operations & Quality provide a safe, secure and cost-effective IT landscape for the company to execute, securing industrial uptime and quality management.
In Site Reliability Engineering department, we aim to provide cost efficient services that are best in class in Application Development, Application Maintenance, Application Operations and Application Security posture. We are a team composed of Service Leaders, working in a tight relationship with our preferred partner. We make sure that the services we manage are delivering the right outcomes to our organization now and tomorrow, and we ensure that these services are understood, used and consumed in a proper manner.
As a Service Leader for SRE Digital Production, Run & Build Services you will be reporting to the Head of SRE Engineering & Production. In this role you will operate in a global context, having a number of interfaces, including Volvos infrastructure partners, application teams, business stakeholders, and other strategic suppliers. You will belong to a newly formed team so you have possibilities to influence and steer the direction of the role.
Your future team
You will work with other dedicated Service Leaders responsible for other services provided to the Volvo Group from the Site Reliability Engineering unit and within IT Operations & Quality.
In this role you will:
- Act as the primary interface between the assigned Delivery Domain, Strategic partner, and business stakeholders.
- Govern service performance through KPIs, reporting, dashboards, financial oversight, and operational reviews.
- Lead the governance operating model, ensuring alignment, accountability, and effective decision-making across stakeholders and suppliers.
- Manage operational and tactical governance for applications and services within scope, ensuring adherence to delivery models and governance frameworks.
- Monitor service health, delivery performance, risks, and issues, driving timely resolution and escalation when required.
- Lead continuous improvement initiatives focused on stability, efficiency, quality, security, compliance, and operational excellence.
- Coordinate application modernization, technical debt reduction, and decommissioning activities in line with strategic objectives.
- Manage escalations and gather requirements and topics for Service Improvements
- Manage financial follow-ups within the area of scope, approval, and reporting for any additional service effort beyond service agreement
- Support Application teams in achieving maturity in Group Priority “0” KPIs and initiatives across Quality, Security & Compliance areas
- Resolve trade-offs between stability, small enhancements, and capacity.
- Escalate exceptions requiring governance or business decision-making.
- Ensure adherence to delivery model
- Operational Follow up and escalation point
- Request management and prioritization
- Contribute to service development initiatives
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
- Strong understanding of SRE principles, reliability engineering, automation, and modern service operations.
- Experience in Application Delivery, Application Operations within complex enterprise environments.
- Strong knowledge of application landscape and processes for Digital Engineering and Digital Production.
- Knowledge and experience of ITIL and SIAM
- University/master's degree or equivalent in relevant area
- Service oriented mindset
- Leader who balances governance and accountability.
- Change agent who thrives in driving modernization, transformation, and continuous improvement.
- Solid understanding of SDLC governance and delivery practices
- Agile development and practices
- Experience in Governance and IT Service management: Directing, planning and monitoring of outcome-based services
- Extensive supplier and stakeholder management skills
- Experience from functional management in a global context
- Experience with steering of projects and programs
- Excellent communication & presentation skills
- Excellent prioritization skills and ability to eliminate roadblocks
- Complete proficiency in English
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
This bullet-pointed section should answer the following questions. You may ask team members what they enjoy.
• Describe how you care for people and value their wellbeing.
• Talk about the atmosphere in the team together with the flexible arrangements and work life balance you offer.
• Highlight the opportunities to develop, build a career and work globally or cross-functionally.
• Relate to location, physical work environment and services on site when they are selling points.
Volvo Group Digital Technology & Operations (DTO) is a new division. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.
Joining the new DTO division means being part of a fast-moving digital product-oriented organization where teams truly own what they build from idea to delivery. In DTO, we work in agile, cross-functional teams, mastering the latest technology, and creating outstanding digital experiences that make a real difference for our colleagues and Volvo Group customers around the world. We put people first and build our culture on trust, passion, customer success, change, and performance. If you want to grow, collaborate across functions and entities, and help shape the future of digital products within Volvo Group, DTO is a great place to be.