Professional Solution IT Consultant
Curitiba, BR, 81260-900
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Core Responsibilities
- Handle all basic administrative functions including object creation, workflows, assignment rules and other routine tasks.
- Assess the impact of new requirements on the GTNA Salesforce org, along with all upstream and downstream applications, systems and processes.
- Implement and maintain solutions for both Customer and Partner Communities
- Develop, maintain and continuously grow a reusable repository of tools, templates, best practices and methodologies to manage the solutions and initiatives being deployed within the GTNA Salesforce org.
- Assist in training and/or mentoring of new members of the Salesforce team.
- Under self-direction, provide technical & functional support for Salesforce including:
- System modifications relative to business change and user need,
- Resolution of technical application issues,
- Provide solution support to the end user community & potentially through line of business teams,
- Support of the transition of data to Salesforce,
- Delivery of data analytics (reporting, dashboards, etc.) in support of business functions.
What you will do
The Salesforce Administrator is responsible for the solution definition, configuration and maintenance of new and existing solutions enabled within the Group Truck NA (GTNA) Salesforce org, using Sales and Experience Cloud to build the ideal user experience. You will work in an environment focused on inclusion, value creation and innovation with our internal network of employees and partners within Digital & IT, Regions, Dealers and Customer. As a part of which you will develop stronger working relationships with our cross-functional chapters and teams impacting the digital experience within Mack Trucks and Volvo Trucks North America.
The Salesforce Administrator will work closely with all members of the GTNA Salesforce team and interface with users and stakeholders to develop and enhance solutions based on user feedback and architectural requirements. As a part of a team centric environment with a culture of innovation that seeks input and ideas to become part of the solution, this presents the opportunity to influence the way of working and drive continuous improvement within the enabled solutions. The Salesforce Administrator will also have the chance to interact with members of the global Volvo Group Salesforce ecosystem and be expected to assist in mentoring other Salesforce resources on configuration, testing, delivery & training best practices.
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
- Strong experience as a Salesforce Administration.
- Ability to collaborate effectively with team members in different geographies.
- Excellent written (Business & Technical), verbal and listening skills.
- Strong analytical and troubleshooting skills.
- Passion for continuous learning.
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
• Competitive medical, dental and vision insurance.
• Generous paid time off including paid caregiver and parental leave policies.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.
Ready for the next move?
Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!
This selection process will be conducted with the support of the consulting firm Ewave
At Volvo do Brasil, we value the candidate experience and collaborate with approved partners to ensure a professional selection process aligned with our values.
We reaffirm our commitment to protecting the personal data of all participants, in full compliance with the Brazilian General Data Protection Law (LGPD). Our goal is to provide a safe and respectful experience at every stage of the process.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.