Associate Support Specialist IT Infr.

What you will do

The Network Support Technician provides network infrastructure support for all areas within the New River Valley footprint and acts as a resource for all Volvo Americas sites in network standardization and support. This position occurs as part of the Onsite Americas team, within the Infrastructure and Onsite Services  unit of Volvo’s Group IT Organization. 
 
The Network Support Technician role is also the local representation of Group IT for specific business distribution centers in this area. In this role it is critical to work together with regional and global colleagues to deliver new and upgraded infrastructure for business solutions and the end-user IT environment. This includes, but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and warehouse, personal mobility, and specialized warehouse devices such as bar code scanners, forklift mounted hardware, and specialized printing technology. These technologies are highly standardized in Volvo Group IT business practice and much of the work is conducted according to standard processes and methodologies. Most server and network hardware is configured according to Standard Operating Environment specifications, common throughout Volvo’s global network. 

Core Responsibilities 

• Provides localized time critical support of a global network infrastructure in a complex Manufacturing environment 
• Ensures support/maintenance of standard infrastructure components on behalf of our Infrastructure supplier     
• Ensures network device troubleshooting (wired/wireless/device) 
• Manages the change process in a production environment. 
• Knowledge of IP Telephony and convergences of technology as related to voice and data communications.  
• Assists and implement daily adds, moves, and changes, including cabling infrastructure, and hardware (Racks, WIC’s, Patch Panels, Copper & Fiber Hardware). 
• Coordinates network activities within the Onsite Americas team, within the Infrastructure and Onsite Services (IOS) unit of Volvo’s Group IT Organization 
• Takes ownership and driving resolutions to ensure customer satisfaction. 

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

• Bachelor’s Degree in Computer Science, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. 
• Ability to work in a team environment managing multiple priorities. 
• Motivated with a strong sense of urgency.  
• A current Cisco CCNA certification or completition upon hire  
• ITIL v4 Foundation is a plus. 
• BlueCat (any) certification is a plus 

Ready for the next move?

Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!