Associate Support Specialist IT Infr.

What you will do

The  Associate Support Specialist IT- Infrastructure  is the local representation of Group IT for a specific business production facility. In this role, it is critical to work together with regional and global colleagues to deliver new and upgraded infrastructure for business solutions and the end-user IT environment. This includes, but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and factory, personal mobility, and specialized factory devices such as bar code scanners, forklift mounted hardware and specialized printing technology. These technologies are highly standardized in Group IT business practice, and much of the work is conducted according to standard processes and methodologies. According to Standard Operating Environment (SOE) specifications, most server and network hardware are configured typically throughout Volvo’s global network.

This position performs analytical, technical, and administrative work to support local end-users, remote end-users, and production lines.  Additionally, this position utilizes global processes to achieve the results.  The IOS Onsite goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to travel & work overtime, and most importantly, work as a team.

Core Responsibilities

•    Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards
•    Perform delivery and support work according to standard methods and processes
•    Execute time-critical support of industrial IT solutions
•    Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
•    Proficient in general network design and troubleshooting from a connected device perspective
•    Provide continual communication/feedback to end-users to understand their requirements and setting the appropriate expectations.
•    Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals)
•    Have a good understanding of LAN connectivity (wired & Wi-Fi) in support of existing infrastructure
•    Perform scheduled/unscheduled upgrades to machines to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.
•    Image & configure new and existing machines to end-user expectations 
•    Deploy new computers to end-users by transporting equipment via handcart and personal/company vehicle in which lifting up to 50 lbs. is involved.

 

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

• Bachelor’s Degree in Computer Information Systems, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. 
• Experience working in a highly matrixed organization
• Ability to work in a team environment and manage multiple tasks.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:  

This bullet-pointed section should answer the following questions. You may ask team members what they enjoy. 
•    Describe how you care for people and value their wellbeing. 
•    Talk about the atmosphere in the team together with the flexible arrangements and work life balance you offer. 
•    Highlight the opportunities to develop, build a career and work globally or cross-functionally. 
•    Relate to location, physical work environment and services on site when they are selling points. 

Ready for the next move?

Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!