Senior Support Specialist IT - Infrastructure
Dublin, VA, US, 24084
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
The Senior Support Specialist IT provides onsite end-user support for support for all areas within the NRV Dublin footprint which will include Third Party Logistics offsite location(s) and occasional support at the RVO Salem VA Mack plant. This position occurs as part of the Onsite Americas team, within the Infrastructure and Onsite Services (IOS) unit of Volvo’s Group IT Organization.
The The Senior Support Specialist IT role is the local representation of Group IT for a specific business production environment. In this role it is critical to work together with regional and global colleagues to deliver new and upgraded infrastructure for business solutions and the end-user IT environment. This includes, but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and factory, personal mobility, and some specialized devices. These technologies are highly standardized in Group IT business practice and much of the work is conducted according to standard processes and methodologies. Most server and network hardware are configured according to Standard Operating Environment specifications, common throughout Volvo’s global network.
Technicians are assigned support tasks via ticketing system and are expected to understand and prioritize responses. In addition to break/fix activities, technicians are also expected to drive continuous improvements to IT services impacting assembly operations using our internal Volvo Production Systems methodologies.
This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally, this position utilizes global processes to achieve the end results. The IOS Onsite goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to travel & work overtime, and most importantly work as a team.
Expected Schedule
This is a full time (40 hour per week position), occasional weekend work may be required. Working hours are expected to be 7am to 3:30pm Monday through Friday.
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
• Ideally at least 4+ years’ experience in a Help Desk or support environment
• Bachelor’s Degree in Computer Information Systems, or the equivalent combination of education, training and experience
• Minimum of 4+ years of IT experience preferred
• Experience working in a highly matrixed organization
• Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process
• Ideal candidate will be highly motivated with a strong sense of urgency and customer service mindset
• ITIL certification or experience
• Agile methodologies
• Linux experience
What’s in it for you?
We offer a solid package of compensation and benefits, plus you will enjoy:
- Competitive medical, dental and vision insurance.
- Generous paid time off including paid caregiver and parental leave policies.
- Competitive matching retirement savings plans.
- Working environment where your safety, health and wellbeing come first.
- Focus on professional and personal development through Volvo Group University.
- Programs that make today’s challenging reality of combining work and personal life easier.
Ready for the next move?
Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.
Nearest Major Market: Blacksburg
Nearest Secondary Market: Virginia