Service Contract Co-ordinator - Enfield
Enfield, GB, EN3 7NJ
Service Contracts Co-ordinator
Monday to Friday 0800hrs to 1600hrs (1/2 hr unpaid lunch)
Salary up to £30,000 p.a. dependent upon experience
We are now seeking a highly organized and motivated Service Contract Coordinator to join our team in Enfield!
The Service Contract Coordinator will be responsible for managing and overseeing service contracts for our fleet of Volvo trucks, ensuring that our customers receive exceptional service and support. This role requires someone with excellent communication skills, a keen eye for detail, and a customer-centric approach. You will work closely with both internal teams and customers to ensure smooth execution of all service-related activities.
Who are you
Experience of working within the motor vehicle industry, preferably a background from working within a commercial industry.
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- Warranty and contract scope & procedures.
- Salesforce Process
- To have an appreciation of our customers, the environment in which they operate and the direct impact we can have on their business.
- Match solutions to customer needs.
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- Excellent Administration Skills with attention to detail along with presentation skills
- Excellent communication skills at all levels both written and verbally.
- To be able to work in an organised & methodical manner ensuring that all daily tasks are completed.
- Enjoy and have the ability to work in a fast-paced working environment.
- Negotiation skills – gain agreement on proposed course of action (Win/Win.)
- Proficiency with Microsoft Office Suite and CRM software
- An understanding of Operators Licence Laws and Regulations
We can offer you
Along with many benefits working for Volvo Group!
- Generous Company pension
- 25 days holiday + bank holidays raising to 30 days + bank holidays with service
- Healthcare plan with access to dental insurance
- Enhanced maternity/paternity and foster leave
- Discounts on many High St retailers, gym memberships, Theme park days, travel, hotel ++++ for yourself, family and friends
What will you be doing
- Solve any contract queries including novation’s
- Provide POC/CQ advice for TSE’s when required
- Follow up on any Contract sales leads and work to close the sale
- Monitor excess mileage charges and carry out reviews in conjunction with VFS
- Ensure all outstanding contracts are loaded by VFS in the timely manner.
- Ensure that Salesforce is kept up to date with regards to contact detail etc
- Offer contract extensions to existing customers in our contract portfolio
- Support the contract hire returns in conjunction with designated responsible at each Dealerpoint.
- Organise and arrange Teams call on a regular basis to ensure the process is being adhered to.
- Anticipate workload based on forward plan / resources and provide active support to handle workload.
- Actively participate in the Contracts Review meetings.
- Work in accordance with Volvo Group UK standards of health, safety, quality and environmental care.
- Any other duties that may be reasonably requested by your manager
Ready for the next move?
• If you want to make a real impact in your career, the transportation business is where you want to be. We look forward to meeting you.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.