Services Training Material Developer

We are seeking a training material developer who designs, creates, and updates instructional content like e-learning modules, Instructional Videos, manuals, and presentations. This role involves collaborating with subject matter experts to ensure accuracy, assessing training needs, and evaluating program effectiveness. Key responsibilities include using multimedia tools, managing learning management systems (LMS), and staying current with industry trends to produce engaging and effective learning materials for various audiences. 

Core Responsibilities:
•    Program design and development: Create and design training programs, courses, and materials for different learning audiences.
•    Content creation: Develop a variety of training materials, including e-learning modules, manuals, presentations, job aids, and videos.
•    Collaboration: Work with subject matter experts (SMEs) to gather information and ensure the content is accurate, relevant, and up-to-date.
•    Needs assessment: Conduct needs assessments to identify skill gaps and determine training requirements.
•    Evaluation: Evaluate the effectiveness of training programs through feedback, assessments, and other metrics.
•    Content updates: Maintain and update existing training materials to keep them current.
•    Technology utilization: Use multimedia and e-learning authoring tools, and manage content on a Learning Management System (LMS).
•    Facilitation: Facilitate training sessions or workshops as needed. 

Required skills and qualifications:
•    Instructional design: A strong understanding of instructional design principles and adult learning theories is essential.
•    Technical proficiency: Experience with common software like Microsoft Office Suite (Word, PowerPoint) and multimedia tools is often required.
•    Technology familiarity: Familiarity with e-learning development tools (e.g., Articulate Storyline, Adobe Captivate) and Learning Management Systems (LMS) is frequently preferred.
•    Communication: Excellent communication and collaboration skills are necessary to work with SMEs and other stakeholders.
•    Analytical thinking: The ability to analyze training needs and evaluate program effectiveness is crucial.
•    Educational background: A Bachelor's degree in a related field like Education, Instructional Design, or a related area is common or 

Additional Responsibilities: 

•    You are expected to be able to develop some forms of the learning and performance products comprising your design solutions, such as job aids, participant and facilitator guides, interactive PDFs, micro learning videos series, vodcasts, SCORM-based eLearning objects using development software (such as Storyline, etc.), Reusable Learning Objects (RLO), and PowerPoints, screen grabs, technical manuals, user manuals, etc.   
•    After project’s initial launch with the LPM and senior stakeholders, you will collaborate directly with subject matter experts (SMEs) to collect content, gain input during the iterative development process, and receive sign-off at the SME level.   
•    In partnership with the LPM (and Sr. Manager when project warrants it), you will present your solution design to senior stakeholders at the launch of new projects and at identified milestones during the development process.  
•    When needed, you and others on the Learning and Performance team will defend the approach taken to solve the performance needs targeted.   
•    When your solution is an ILT or VILT, early on in the development process, you are expected to consult the facilitators (trainers) who will be delivering the learning and performance product.  
•    When your solution is an ILT or VILT, you will be expected to participate in the Train-The-Trainer to ensure your vision comes to life during delivery.  
•    You will define and write sound learning objectives that tie directly to the business objectives and evaluation strategy. 
•    You are expected to manage your documentation, originals, versions, and final products in accordance with the folder hierarchy, repositories and content management processes established by the team. 
•    You will be expected to continuously upskill yourself in the learning profession by learning new development software, keeping current on mega trends in the learning and performance field and obtaining relevant certificates and certifications.  
•    Communicate effectively and efficiently, in writing and verbally. 
•    Other responsibilities as assigned by manager or management. 
•    Occasional domestic travel and international is required. 

Critical Competencies:

•    Customer Focus 
•    Decision Quality 
•    Self-Development 
•    Business Insight 
•    Action Oriented 
•    Collaborates 
•    Situational Adaptability  
•    Integrity and Trust 
•    Manages complexity  

Who are you?

•    Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:  
•    You have a bachelor's degree in Instructional Design, Adult Education, Organizational Development, or equivalent. 
•    You have at least 5 years of experience designing and developing innovative learning solutions to include experience with curriculum development. 
•    You have experience in eLearning authoring tools/software, learning technologies, mobile learning, or human performance improvement.  
•    It is preferred that you have experience in the bus, heavy duty or medium duty truck or automotive industry desirable.