CRM & Sales Process Manager
Göteborg, SE, 417 15
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
Volvo Trucks Sales Area Central East & East (SA VTECE) is one of 6 Sales Areas in Volvo Trucks and is responsible for our operations in 29 European countries where we sell and distribute Volvo Trucks through our own direct sales organization, and where retail is our core business.
This is a great opportunity to contribute to the success of our sales area and at the same time develop your own professional and commercial skills. You will be cooperating with local Market management teams and influence how we sell our Total Offer.
As a CRM & Sales Process Manager, your main responsibilities are:
- As responsible for the CRM process and tool Salesforce you will together with local CRM responsible and management team set standards and way of working in Salesforce. All processes included - new truck sales, used trucks sales, services sales and marketing processes.
- Be the first point of contact for market support in our CRM tool Salesforce, interacting with local Sales organizations.
- Work with the Markets to develop dashboards and maximize use of CRM analytics to take proactive actions and decisions.
- Act as speaking partner for markets to drive new system requirements and future roadmap together with Volvo Trucks Digital and IT organization.
- Manage new introductions and changes in the Salesforce platform and coordinate with other Sales systems.
- Be super user of Salesforce in the Sales area and continuously evolve usage and utilization.
- Responsible for executing trainings in Salesforce in the markets.
- Drive local data quality assurance together with CRM responsible in the market.
- Work together with Volvo Trucks Marketing department to drive marketing automations.
You will report to
The Vice President Truck Sales & Marketing, Europe Central East & East.
Requirements
- Experiece from the sales process, business understanding and commercial drive.
- Demonstrated ability to drive successful system adoption across organizations
- Strong proven communication, influencial skills, presentation and collaboration skills
- Understanding and experience of Sales and CRM processes with a proven track record of steering cross functional programs and turn strategy into actionable plans.
- Extensive experience in Business Process Development and Change Management.
- Good understanding of Volvo Trucks Total Offers Processes and systems.
- Significant Project management experience (business & IT).
- Fluency in English.
The position is based in Gothenburg and occasional travel may occur.
Last application date: 2026-06-09
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.