Digital Product Manager Services

Digital Product Manager Digital Services 
Shape the Future of Customer Engagement at Volvo Trucks

Location: Gothenburg, Sweden

At Volvo Trucks, we're driving the transformation of the transport industry. As digitalization, connectivity, and customer expectations reshape the market, we are building the digital capabilities that will define the future of customer relationships and commercial success.

We are now looking for a Digital Product Manager Digital Services who wants to play a key role in this journey.
If you are passionate about combining business strategy, customer experience, and digital innovation while leading our digital products used for sales, order, provisioning and invoicing of digital services, this could be the opportunity for you.

About the Team
You will join Volvo Trucks Digital Management, the organization responsible for end-to-end digital product management, architecture, and digital investments that accelerate business value creation across Volvo Trucks.
Our mission is clear: to enable Volvo Trucks to achieve its ambitious targets through world-class digital capabilities. We work at the intersection of business, technology, data, and customer experience, creating digital products that deliver tangible value for our customers, dealers, markets, and internal stakeholders.
Within the organization, you will be part of the Digital Services & Service Contracts digital product team and report to the Director of the function.

About the Role

As Digital Product Manager Digital Services, you will own the digital product vision, strategy, and roadmap for Volvo Trucks commercial capabilities around Digital Services.
Working closely with business leaders, users, architects, and development teams, you will identify opportunities, prioritize investments, and ensure our digital products create value for customers, sales organizations, and the business.

You will be a key driver of digital transformation, helping Volvo Trucks strengthen customer relationships and improve commercial performance through modern digital capabilities. 

What You'll Do

Set the Direction

• Define and drive the digital products vision, strategy, and roadmap for the commercial solutions serving Digital services.
• Identify opportunities that improve customer engagement, sales effectiveness, and business performance.
• Drive product prioritization based on business value, customer needs, data and measurable outcomes.

Deliver Measurable Business Value

• Measure and realize product value through outcomes and OKRs.
• Use data insights, analytics, and feedback to guide product decisions.
• Ensure digital products deliver exceptional user experiences and tangible business benefits.

Lead Through Collaboration
•    Partner with Service owners, price management, Sales, solution specialists, Digital teams and external partners.
•    Build strong relationships, create engagement and foster a collaborative and inclusive culture across business and technology stakeholders.

What Success Looks Like in the First 12 Months

• The portfolio is in a transformation mode with several upgrades ongoing. A clear product strategy and roadmap have been established and aligned with business priorities to secure a successful deployment and roll-out of the next generation of solutions.
• Explore and leverage new opportunities through data, innovation, and AI technologies.
• Stakeholders across Service Management and Digital teams are engaged and working toward shared goals.
• Key Digital Services’ initiatives are successfully delivered with measurable business impact.
• Product decisions are driven by customer insights, data, and outcome metrics.
• Solution adoption and business confidence in the product continue to grow.
• SAP BRIM capabilities are leveraged more effectively to support customer engagement and commercial excellence.

Who You Are
You are a strategic thinker with a strong customer mindset and a passion for turning business ambitions into digital solutions.

You thrive in environments where you can influence, collaborate, and lead transformation. You like getting things done and delivering value fast. You are equally comfortable discussing Services sales strategies with business leaders as you are working closely with development teams to define priorities and outcomes in digital products.

We Believe You Bring

• Proven experience in Digital Product Management or a similar leadership role.
• Strong Knowledge of subscription-based services and order-to-cash processes and lifecycle management.
• Strong knowledge and experience from agile product development and modern product management practices.
• Experience from Agentic AI Development and/or AI Harness Engineering. 
• Experience leading cross-functional initiatives with stakeholders at different levels.
• Excellent communication, facilitation, and stakeholder management skills.
• Strong analytical mindset with experience using data to support decision-making.
• Experience working with OKRs and value-based product management
• Experience and good knowledge about ERP systems, preferably in the services sales area. Experience from SAP is considered an advantage. 

Why Volvo Trucks?
At Volvo Trucks, you will have the opportunity to influence digital products used across a global organization and help shape the future of customer engagement.
You'll work with talented colleagues across business and technology, contribute to meaningful transformation, and play an important role in driving the future of sustainable transport solutions.
Most importantly, you'll have the chance to make a real impact by creating digital capabilities that strengthen customer relationships and support business growth around the world. 

Ready to Make an Impact?
Join Volvo Trucks and help build the next generation of Services sales capabilities that drive customer success and business growth worldwide.

Last application date: November 9, 2026.