Director, Diagnostics & Workshop services
Göteborg, SE, 417 56
Do you share our ambition to keep the world moving — sustainably and reliably?
Every day, Volvo Group products support people in living, working, and travelling safely. As we accelerate the transition to sustainable transport solutions, uptime, maintainability, and service innovation are more important than ever.
At Volvo Buses, Service Market Technology (SMT) plays an essential role in supporting customer uptime and competitive lifecycle cost. We are now looking for a Director, Diagnostics & Workshop Services to help lead and further develop this area globally.
This is us; your future colleagues
In this role, you will be a member of the Service Market Technology management team — a global team united by a common purpose and a culture built on respect, care, openness, and fun. Service Market Technology (SMT) is part of Global Bus Technology (GBT) within Volvo Buses. Our purpose is to maximize customer uptime and secure a competitive technical price by ensuring maintainability and creating leading service market solutions. We are located in Arendal, Gothenburg, with a fantastic view of the Gothenburg archipelago.
About the Role
As Director of Diagnostics & Workshop Services, you will lead a global function focused on developing future-ready diagnostics and workshop solutions. Together with your team and stakeholders, you will contribute to improving customer uptime and enabling more efficient, reliable service operations worldwide.
Your Contribution
In this role, you will:
• Lead and support a global Diagnostics and Workshop Services organization and leadership team, fostering collaboration, ownership, and a winning culture.
• Define, develop and deliver service market solutions like diagnostics, Embedded SW deployment and predictive services
• Ensure diagnosability and service readiness through early involvement in product development
• Explore new workshop services supporting customer uptime
• Accelerate digital transformation, using tools such as automation, simulation, and AI
• As member of the SMT leadership team, contribute to the direction, culture, and ways of working
You will work closely with colleagues across Volvo Group and help shape how we collaborate, innovate, and grow as a function.
Who You Are
You are a supportive and thoughtful leader who enjoys working through others and building strong relationships. You bring both technical understanding and business insight, and you feel comfortable navigating across teams and perspectives.
You bring:
• 5 or more years of experience in a people leading position
Excellent capabilities in developing teams in a collaborative environment
• Ability to build trust and work effectively across organizational boundaries
• Comprehensive understanding of diagnostics and embedded systems development
• Clear communication skills and a high level of integrity
• Strong interest in how AI, data analytics and automation can enable new ways of working and enable services
MSc in Engineering (or equivalent)
• Minimum 5 years’ experience within aftermarket and/or product development in the automotive industry
• Fluent in English
Why Volvo Group?
At Volvo Group, we believe diverse perspectives create better solutions. We are committed to fostering an inclusive environment where people feel valued, supported, and able to grow. Here, your work contributes to a more sustainable and resilient society.
Interested?
For questions, please contact:
Johanna Erkfeldt, Head of Service Market Technology
+46 73 9023404
Last application date is the 7th of June.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Buses you join one of the world’s leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.