Head of Digital Experience Design, Engineering
Göteborg, SE, 417 55
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Are you an experienced Digital Experience Design leader who enjoys bringing clarity, alignment and momentum across complex internal flows?
Who are you? And how can you make an impact?
You lead human‑centered design in environments with many stakeholders, systems and constraints. You connect user needs with business goals and delivery realities, helping teams make better decisions using insight and data. You are comfortable working in engineering-heavy environments, with complex toolchains, technical constraints and multiple interdependent workflows.
In Digital Engineering we run and optimize the digital product development lifecycle – enabling Volvo to design, build, validate, and sustain engineering solutions and vehicle software at scale. As Head of Digital Experience Design, Engineering you are accountable for the experience direction and the coherence of the experience system within the Engineering domain—ensuring that journey logic, insight, and design practices are consistently embedded in both strategy and product delivery.
Your responsibilities include:
- Set and communicate experience direction for the Engineering domain (principles, target journey outcomes and priorities).
- Partner with domain and product leadership to shape strategies, roadmaps and prioritization using insight, performance data and usability findings.
- Ensure design is effectively integrated into product areas and teams, embedding user insight, interaction design and usability practices in everyday engineering delivery.
- Steward critical end-to-end journeys while ensuring that improvements are realized through product teams—bridging journey-level intent with product-level delivery.
- Drive coherence across engineering tools and touchpoints by shaping how journeys, data and design standards are applied across the toolchain.
- Establish a practical quality bar in delivery: accessibility, design system use, research/testing, content clarity and consistency.
- Facilitate alignment across stakeholders to ensure teams move forward with shared intent.
- Work with competence leaders to define skill needs and capacity, supporting sustainable staffing and capability growth.
- Support the designers working in the domain through guidance, coaching and clear expectations.
What success looks like:
- Improved flow efficiency and usability across key engineering journeys (e.g., reduced time to complete tasks, fewer handover gaps, improved self-service and lower error rates).
- Clearer, more coherent experiences across engineering flows with less duplication and fewer breaks between tools.
- Stronger UX maturity embedded in both ways of working and everyday decision-making across engineering teams.
This is us, your new colleagues
The Digital Experience Design function within Digital Technology and Operations works across the organization to improve usability and coherence of products and services. We collaborate, share practices and strengthen consistency—so experiences are findable, credible, accessible and effective.
Ready to shape tomorrow’s society together with us?
If you enjoy aligning people, process and technology to improve how employees get work done—contact us.
Union representatives for Swedish applicants:
- Akademikerna – Mikael Johansson, +46 73 902 34 30
- Unionen – Lajla Dahlsjö, +46 31 322 45 75
- Ledarna – Carina Sachade, +46 73 902 40 83
We value your data privacy and therefore do not accept applications via mail.
In some countries and specific positions, background checks may be required, in accordance with local laws and regulations. If this is applicable to the role you have applied for, you will be informed.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Volvo Group Digital Technology & Operations (DTO) is a new division established to integrate the capabilities of VG Digital & IT and VG Connected Solutions to accelerate the digital transformation in Volvo Group. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.
Joining the new DTO division means being part of a fast-moving digital product-oriented organization where teams truly own what they build from idea to delivery. In DTO, we work in agile, cross-functional teams, mastering the latest technology, and creating outstanding digital experiences that make a real difference for our colleagues and Volvo Group customers around the world. We put people first and build our culture on trust, passion, customer success, change, and performance. If you want to grow, collaborate across functions and entities, and help shape the future of digital products within Volvo Group, DTO is a great place to be.