Head of Service Growth
Göteborg, SE, 417 56 Curitiba, BR, 81460-050 Saint Priest, FR, 69800 Oostakker, BE, 9041 Greensboro, NC, US, 27409
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
About the Role
We are seeking a dynamic and business-driven leader to join us as Head of Service Growth within the newly created Service Development function within GTO Service Market Logistics (SML).
This critical role is responsible to together with the Brands/Business Areas and the regional SML teams unlocking our service's full potential and supporting its growth.
The ideal candidate needs to have strategic vision, a customer first mindset and an ability to translate customer needs into logistics solutions and services.
The role offers flexible locations in Gothenburg, Greensboro, Lyon, Gent, and Curitiba.
Key Responsibilities
- Secure Service Market Logistics Global Footprint supporting service growth, cost efficiency and reduced environmental impact through footprint design, optimizations and simulations.
- Drive the development and implementation of SML Segmented Service Offer together with the Brands/Business Areas.
- Collaborate closely with the Brands/Business Areas to fully grasp the customer needs and challenges and together release untapped potential.
- Drive Global Logistics Improvement Meetings and connected roadmaps with all Brands/Business Areas
- Lead, mentor, and develop a team of Supply Chain Design Specialists and Service Developers, fostering a high-performance team spirit and a culture of care.
- Drive continuous improvement by identifying skill gaps, providing coaching, and promoting professional development.
What We Are Looking For
We are looking for a strategic leader with extensive experience in logistics, service development, business transformation, and operational excellence.
You will bring strong leadership, communication, and interpersonal skills, with a proven ability to influence and collaborate effectively across all organizational levels.
Your expertise in stakeholder management and your ability to translate business needs into scalable solutions—especially in developing segmented service offerings—will be critical to your success.
Experience working with one of the Volvo Group’s brands or business areas will be a distinct advantage, ensuring a deep understanding of the brand, business area, dealers, and customers, as well as a strong Customer First mindset. Experience in footprint design and simulations, combined with a strong focus on cost optimization and minimizing environmental impact, will be considered a valuable asset. A comprehensive understanding of Lean principles and Continuous Improvement methodologies, coupled with experience in the Volvo Performance System, will empower you to drive operational efficiency and excellence.
Your proven experience in Change Management, along with a solid foundation in digitalization and data-driven decision-making within logistics, supply chain operations, and services, will be essential.
You will need to engage with senior stakeholders, influence decision-making, and drive impactful results in an ever-evolving, complex environment. A master’s degree or equivalent in a related field is required, along with proficiency in English.
If you are a dynamic leader passionate about driving transformation and unlocking the full potential of services within the Volvo Group, we would love to hear from you!
Ready for the next move?
You get an opportunity to work together with highly skilled colleagues in a global environment which provides opportunities to develop both professionally and personally.
Applications will be read, and interviews will be conducted continuously, so please do not wait with your application. However, the application deadline is March 26th.
If you have any questions or concerns, please feel free to contact:
Anna Weimers, VP Logistics & Service Development at anna.weimers@volvo.com
Åsa Strid, People & Culture Partner at asa.strid@volvo.com
Maria Westermark, Recruitment Department at maria.westermark@consultant.volvo.com
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Group Trucks Operations encompasses all production of the Group’s manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group’s customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?