Head of UX Strategy Chapter
Göteborg, SE, 417 55
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Who are you? And how can you make an impact?
You are an experienced and visionary design professional with a deep understanding of how to lead teams, foster collaboration, and embed service-, business- & system design* practices at scale. You have a proven track record of building and scaling service-, business- & system design* capabilities within large, multi-stakeholder environments, with a focus on aligning customer/user journeys with business objectives and operational excellence.
As Head of UX Strategy within Digital & IT, you will play a critical role in elevating the maturity of service-, business- & system design practices across the organization, ensuring we are set up to deliver cohesive, scalable, and innovative experiences that meet the diverse needs of our multiple business areas and group functions.
You are responsible for:
- Leading and developing a growing team of 10 UX Strategy & Service Design specialists, nurturing talent, and fostering a culture of excellence and continuous improvement.
- Setting the strategic direction for UX strategy (service-, business- & system design practices), ensuring alignment with business goals, customer needs, and digital transformation initiatives.
- Establishing and scaling end-to-end journey management capabilities across the entire Digital & IT organization, with a focus on creating a cohesive, customer- and user-centric experience. This includes defining the governance, processes, and tools needed to embed journey management as a core capability.
- Building strong connections with digital architects, value streams, and capabilities to ensure that journey management is integrated into the organization’s digital architecture, enabling consistent delivery of experiences aligned with business and technical ecosystems.
- Defining and embedding design methodologies, frameworks, and tools—such as journey- & impact mapping, service blueprinting, and experience innovation—to support scalable, cross-divisional digital delivery.
- Facilitating collaboration and knowledge sharing between UX Strategy (service-, business- & system design practices), digital architecture, product management, and development teams to foster a cohesive, integrated approach to digital experience development.
- Responsible to ensure Volvo Group brands are consistently supported, keeping their unique identities while aligning at the group level.
- Setting up governance that safeguards brand consistency across journeys while leaving room for brand adaptations.
- Supporting organizational change by translating insights into practical strategies that improve efficiency, reduce redundancies, and create long-term value.
- Acting as a trusted advisor to senior leadership, translating strategic ambitions into actionable strategic initiatives that deliver measurable impact.
- Promoting a human-centered mindset and embedding strategic design principles into organizational processes, decision-making, and delivery models.
You have prior experience with:
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Leading and scaling service-, business- & system design practices within large, complex organizations, with special focus on the digital commercial- & digital enterprise operations.
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Developing and implementing journey management frameworks that support multiple business units with different needs.
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Building strong partnerships with digital architecture, product management, and operational teams to foster collaboration and shared understanding.
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Driving organizational change through design-led approaches, with a focus on delivering consistent, scalable customer- & user experiences.
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Navigating and influencing senior stakeholders, translating strategic goals into practical initiatives.
This is us, your new colleagues
The UX Design Chapter in Digital & IT champions a collaborative environment where ideas, insights, and expertise are shared openly. We are passionate about creating experiences that are innovative, scalable, and aligned with our diverse business needs. Our team is dedicated to elevating UX design maturity, fostering cross-functional collaboration, and delivering measurable value across the Volvo Group.
Ready to shape the future of service experience with us?
Are you driven by the impact of design at scale? Do you thrive in leading teams, orchestrating cross-functional collaboration, and embedding service design into our digital transformation? Are you eager to share your expertise and help build a world-class service design capability?
If so, we want to hear from you!
In some countries and for specific positions within Volvo Group Digital & IT, background checks may be required, in accordance with local laws & regulations. If this is applicable to the role you have applied for, you will be informed.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.