IT Support Coordinator at Volvo Energy
Göteborg, SE, 417 15
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
We shape the world we want to live in!
Volvo Energy is our newest business area with the overarching purpose of accelerating electrification and driving circularity for a better tomorrow.
The team - Volvo Energy Digital & IT
Our team builds market leading platforms and digital products with unsurpassed safety and reliability. Through these, we enable the shift to fossil-free transport operations and a fossil-free world.
So - what are we looking for in this specific role?
As the third-level digital support lead for our Energy Management Systems (EMS), you'll play a critical role in supporting the complex needs of our Battery Energy Storage System (BESS) products in fast-moving energy markets. Your work will ensure operational excellence, from incident resolution to process development and performance tracking.
Your responsibilities will include:
- Managing and coordinating major digital incidents (P1 & P2), including root cause analysis and communication during outages or crises.
- Developing and maintaining support processes, documentation, and training materials to share knowledge across teams.
- Overseeing SLA-related budgeting, resource planning, and KPI follow-up.
- Supporting commissioning activities, planning maintenance, and driving continuous improvement through collaboration with development teams.
The position includes responsibility of support processes, and as such on-call availability during set support hours will be part of the agreement.
Working at Volvo Energy is different
Welcome to a close-knit team! We see ourselves as a fast-paced company within the Volvo Group, supported by our many great colleagues, we have the best of both worlds. We believe that work should be fun, stimulating, challenging and rewarding, but also have a meaning and a purpose to the individual. Trust and Results are two guiding principles for how we work together, and we are here to make a difference.
Qualifications likely required to be successful
• Experience developing IT support processes, working in support organizations and establishing SLAs.
• An IT or digital background, preferably with experience working in the Microsoft Azure environment.
• Outstanding customer service and interpersonal skills combined with a drive to work with other people to solve problems.
• A strong interest in technology and a curiosity to always learn more.
• A “boots on the ground, get the job done” attitude.
• Fluency in English, written and spoken.
• A strong bonus is to have knowledge in the areas of:
- Energy management systems (EMS) or electrical infrastructure
- OT Networks and Connectivity
- Building training materials and conducting trainings
- Cyber security, data management and modern integration technologies.
• University education relevant to the position: electrical engineering, industrial engineering, computer science, Data, Informatics or equivalent.
Ready for the next move?
Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!
Feel free to contact us if you have further questions
Axel Kullander, Head of Digital Products – Battery Technology
e-mail: axel.kullander@volvo.com
LinkedIn: https://www.linkedin.com/in/axelkullander/
Application deadline: 15th of August. Applications will be reviewed after the application period and the recruitment process will pause during the summer vacation and will resume afterward. We appreciate your patience and will keep you informed throughout the process.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Volvo Energy lives and leads the change in accelerating Volvo Group’s electrification journey and driving circularity for a better tomorrow. We bring together people with who will work in a highly diverse, equal and inclusive global context with an entrepreneurial spirit where everyone is key and directly contributes to achieving our ambitions for wanted position: better for people – better for planet – better for business. Together – from individual success to collective significance!