Principal Service Designer
Göteborg, SE, 417 55
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Are you a highly experienced Service Designer, leading through facilitation and powered with a range of methods and tools coming from service design, but also business/systemic design?
Who are you? And how can you make an impact?
You are a seriously experienced design thinker with a passion for solving complex business challenges from a customer & user-centric perspective. You have a passion for and understand how to drive innovation contributing to business results by taking an evidence-based approach.
As a Service Designer, you will champion user needs and act as a bridge between users, business and technical stakeholders. You will collaborate closely with multiple workstreams to ensure that user, business, and system requirements are aligned and integrated into the solution.
Your responsibilities include:
- engaging with a wide range of stakeholders to gather and synthesize requirements for service design and related deliverables.
- facilitating workshops to collect input, foster collaboration, and align perspectives across different roles and brands.
- maintaining a holistic, "helicopter view" of the dealership landscape, including tools and ongoing initiatives, to identify connections, opportunities and dependencies
- aligning business goals with end experience of a products or service, working in the intersection of user-centred design and business strategy,
- apply design and design thinking to business challenges,
- translate design solutions into value and impact for business stakeholders,
- identify delivery gaps, minimise redundancies and waste caused by duplicated efforts and enabling the creation and delivery of successful experiences across org divisions,
- working hard to connect with all the front-line people who directly or indirectly will impact success, and
- provide insight to the planning and organization of how the customer experience gets created and how the internal parts of the organisation align to deliver the expected service,
- apply human-centered methodologies to strengthen business and create services and products that are viable.
You have prior experience with large organizations and complex projects. You understand technical terminologies and effortlessly engage with product managers, architects, and software developers. You understand what it entails to work in a digital product centric operating model. As an outcome-driven professional, you serve as a reliable collaborator across all organizational levels. Your role involves supporting fellow designers in their quest for excellence, and you actively contribute to stakeholder’s visions, strategy, and delivery to realize business value. There is only one goal – to help shape the future service development to help our customers to success.
This is us, your new colleagues
The Digital Experience Design Chapter in Digital & IT collaborates with other parts of the organization, to foster an environment where ideas, thoughts and opinions can be shared. We are team players with common ambitions, and we win together by uncovering user needs through collected data and inputs to improve the usability of products and services across the Volvo Group. Our Digital Experience Design Chapter team are tasked with securing consistent user experience, interaction and visual treatment across products and services, considering a cohesive holistic experience that is findable, credible, accessible, useful, useable, and desirable.
Ready to shape tomorrow’s society together with us?
Are you as passionate about making an impact by design as we are? Are you thriving in the orchestration and facilitation of business, people, and processes, in order to amplify the value of design at scale? Are you keen to share your in-depth experiences and foster an environment where ideas, thoughts and opinions can be shared? With us all of this happens!
Are we the perfect match? Contact us!
We value your data privacy and therefore do not accept applications via mail.
In some countries and for specific positions within Volvo Group Digital & IT, background checks may be required, in accordance with local laws & regulations. If this is applicable to the role you have applied for, you will be informed.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.