Senior Service Leader - Workplace & Digital Experience
Göteborg, SE, 417 55
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Volvo Group Digital & IT has the ambition to enable value creation at scale for the Volvo Group. We have 3,600 employees located in more than 30 countries, and we are working in a completely global organization with colleagues all over the world.
Infrastructure & Onsite Services (IOS)
Infrastructure & Onsite Services (IOS) is globally responsible for all Volvo Group D&IT infrastructure services. As most of these services are delivered by an IT partner, the mission is focused on Service Management, new service development, architecture and innovation, outsourcing partnership management, as well as managing the remaining IT infrastructure delivery teams in Volvo.
Digital Workplace Services
Digital Workplace Services is part of IOS and has the responsibility for delivering Digital Workplace Services to Volvo Group employees globally.
We are now looking for a Service Leader Workplace & Digital Experience
You will play a key role in the team as responsible for Workplace Digital Experience and End User Hardware (Phones, Tablets, Computers, Monitors, etc.) services for Office usage.
You will work with multiple stakeholders, such as Purchasing, HR, Real Estate, Merchandise, Volvo Group Business units and Suppliers, with the mission of delivering world class Digital Workplace Experience for our 100.000 Volvo Employees globally.
You will be responsible for the Workplace Hardware Product Board - who is accountable for IT Hardware in Volvo Group and have multiple interactions with IT Hardware vendors.
You can apply from any of the following locations:
Gothenburg, Skövde and Lyon.
Key Responsibilities
Workplace Digital Experience
- Responsible for the delivery of Workplace Hardware and Digital Experience services ensuring that all services are delivered according to contract based on cost, volumes, and quality.
- Responsible for Global End user Digital Experience surveys
- Manage new and changed Workplace Hardware needs and interface with our global IT Hardware suppliers
- Lead the Workplace Hardware Product Board and workgroups
- Participate in and/or lead initiatives and related projects in the area
Service Lifecycle, Strategy and Innovation
- Together with the rest of the Digital Workplace team, manage the full lifecycle of Workplace Hardware & Digital Experience services within the Workplace area
- Responsible for the Strategy, Continual Improvement and Innovation of the area
Required competencies and experience
- University/Master's degree or equivalent in a relevant area
- Minimum 5 years experience within the Workplace area
- Experience in Digital Workplace area
- Experience in IT hardware area; Mobile phones, tablets, computers, PC peripherals, etc.
- Experience in steering Projects and Analyzing business needs
- Complete proficiency in English
- Knowledge and experience of ITIL (SIAM is a plus)
Who are you?
- Strong service and business-oriented approach
- Skilled in negotiation and cross-organizational collaboration
- Exceptional communication and presentation abilities
- Open to new ideas and perspectives
- Proactive and goal-oriented
- Naturally outgoing and engaging
What’s in it for you?
We offer a solid package of compensation and benefits and you get an opportunity to work together with fun and highly skilled colleagues in an exciting, global environment which will develop you both professionally and personally.
At Volvo Group we are actively working to establish teams that will take maximum advantage of the strengths inherent in differences in knowledge, experience, age, gender, nationality etc.
Application screening will start immediately, we look forward to receiving your application as soon as possible.
Important: Only applications in English and in the locations mentioned in the job offering will be considered
Locations: Gothenburg, Skövde and Lyon
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.