Service Designer
Göteborg, SE, 417 55 Venissieux, FR, 69200
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Are you a highly experienced Service Designer, leading through facilitation and powered with a rangeof methods and tools coming from service design, but also business/systemic design?
Who are you? And how can you make an impact?
You are a seriously experienced design thinker with a passion for solving complex business challenges from auser-centric perspective. You have a passion for and understand how to drive innovation contributing tobusiness results by taking an evidence-based approach.
As a Service Designer, you will champion user needs and act as a bridge between users, business andtechnical stakeholders. You will collaborate closely with multiple workstreams to ensure that user, business,and system requirements are aligned and integrated into the solution. You are a strategic thinker with your "boots on the ground", understanding where Service Design can make the most impact and adapt your toolbox accordingly.
Language requirements: You are fluent in English and French, both spoken and written.
Your responsibilities include:
- engaging with a wide range of stakeholders to gather and synthesize requirements for service design andrelated deliverables.
- facilitating workshops to collect input, foster collaboration, and align perspectives across different rolesand segments.
- maintaining a holistic, "helicopter view" of the commercial landscape, including tools and ongoinginitiatives, to identify connections, opportunities and dependencies
- aligning business goals with end-user experience of a products or service, working in the intersection ofuser-centred design and business strategy
- apply design and design thinking to business challenges,
- translate design solutions into value and impact for business stakeholders, and the other way around,
- identify delivery gaps, minimise redundancies and waste caused by duplicated efforts and enabling thecreation and delivery of successful experiences across org divisions,
- working hard to connect with all the front-line people who directly or indirectly will impact success, and
- provide insight to the planning and organization of how the customer experience gets created and howthe internal parts of the organisation align to deliver the expected service,
- apply human-centered methodologies to strengthen business and create services and products that areviable - collaborate closely with other Service and UX Designers.
You have prior experience with large organizations and complex projects. You understand technicalterminologies and effortlessly engage with product managers, architects, and software developers. Youunderstand what it entails to work in a digital product centric operating model. As an outcome-drivenprofessional, you serve as a reliable collaborator across all organizational levels. Your role involves supportingfellow designers in their quest for excellence, and you actively contribute to stakeholder’s visions, strategy, anddelivery to realize business value. There is only one goal – to help shape the future service development tohelp our customers to success.
This is us, your new colleagues
The Digital Experience Design Chapter in Digital & IT collaborates with other parts of the organization, to fosteran environment where ideas, thoughts and opinions can be shared. We are team players with commonambitions, and we win together by uncovering user needs through collected data and inputs to improve theusability of products and services across the Volvo Group. Our Digital Experience Design Chapter team aretasked with securing consistent user experience, interaction and visual treatment across products and services,considering a cohesive holistic experience that is findable, credible, accessible, useful, useable, and desirable.
Ready to shape tomorrow’s society together with us?
Are you as passionate about making an impact by design as we are? Are you thriving in the orchestration andfacilitation of business, people, and processes,
in order to amplify the value of design at scale? Are you keento share your in-depth experiences and foster an environment where ideas, thoughts and opinions can beshared?
With us all of this happens!
Are we the perfect match? Contact us!
We value your data privacy and therefore do not accept applications via mail.
In some countries and for specific positions within Volvo Group Digital & IT, background checks may berequired, in accordance with local laws & regulations. If this is applicable to the role you have applied for, youwill be informed.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Volvo Group Digital Technology & Operations (DTO) is a new division established to integrate the capabilities of VG Digital & IT and VG Connected Solutions to accelerate the digital transformation in Volvo Group. The organizational set up is structured around domains, digital products with functions for digital excellence to deliver outstanding customer experience.
Joining the new DTO division means being part of a fast-moving digital product-oriented organization where teams truly own what they build from idea to delivery. In DTO, we work in agile, cross-functional teams, mastering the latest technology, and creating outstanding digital experiences that make a real difference for our colleagues and Volvo Group customers around the world. We put people first and build our culture on trust, passion, customer success, change, and performance. If you want to grow, collaborate across functions and entities, and help shape the future of digital products within Volvo Group, DTO is a great place to be.