Service Leader SaaS onboarding and governance Service
Göteborg, SE, 417 55 Oostakker, BE, 9041 Venissieux, FR, 69200 Bangalore, IN, 562122
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
About us
Infrastructure & Onsite Services (IOS)
Infrastructure & Onsite Services is in charge of all Volvo Group Digital & IT infrastructure services. As the majority of these services are delivered by a partner, the mission is focused on governing and controlling this partner, as well as managing the remaining IT infrastructure delivery teams in Volvo.
Application Services
Application Governance is part of the Application Services department within IOS.
The team is divided into two functions/teams:
Application Operations & SAP Services and Application Compliance Management
We are now looking for a Service Leader within the Application Operations and SAP Services team
In this role you will be reporting to the Service Area Manager of Application Operations & SAP Services within Volvo Group Digital & IT Infrastructure & Onsite Services/Application Services. Our team ensures effective governance and reliable operation of business applications for our organization and its users, by delivering secure, compliant and seamless services that support business growth.
You will operate in a global context, interfacing with Volvo stakeholders, outsourcing partners, strategic and tactical partners. The team also plans and chairs the operational, tactical and strategic meetings with our Infrastructure supplier and Volvo Group Digital & IT Functions.
Key responsibilities Application Operations and SaaS applications governance
Oversee the full process from early phase of Procurement of application to finalization of the actual onboarding of application in runtime by:
- Ensuring that SaaS applications are onboarded and integrated to Volvo correctly, by securing connectivity
- Ensuring that SaaS applications are onboarded according to architecture principles (North Star compliancy) by collaborating with Security and Architecture Teams
- Ensuring governance and operation together with Service Integrator and Service Provider
As a Service Leader you will be:
- Responsible for the delivery of the portfolio of infrastructure services for Application Operations and ensuring that all services are delivered according to contracted supplier obligations based on service levels, cost, volumes and quality
- Monitoring the actual services levels, control that they are in line with targeted services levels and manage corrective actions with supplier(s)
- Participating in selected runtime process interactions with supplier(s): releases and deployments oversight, handling escalations regarding owned services and being responsible for continuous improvement of the services and of the operational process interactions between Volvo and partner companies
- Participate and/or lead initiatives and projects in areas of responsibility
- Managing escalation between IOS/Application Services and Application teams.
- Proposing improved Application services and delivery setup for the unit/s
- Being accountable for the interaction model between Volvo and supplier(s) stakeholders; ensuring that operational layer is functioning according to scope and owning the tactical and strategic layers/meetings between the Volvo Group Digital & IT function, IOS and supplier Service roadmaps, development, architecture and innovation
- Together with the rest of the AOM team, manage the full lifecycle of AOM service within Application Operations, for example: Roadmap/development/architecture/security/budget/enhancement/innovation/end-user services catalogue/implementation/policies and directives and strategic directions based on business requirements and priority from other D&IT functions and Foundational Product functions
- Contribute to Foundational Products (within Technology) functions strategy and plans within DevSecOps and SAP COE
- Outsourcing partnership management: financial, contractual and commercial management
- Forecast, define and follow-up service delivery budgets and runtime cost budgets for whole outsourcing scope of own area
- Secure input to contractual negotiations to modify, clarify or optimize the services provided by the supplier(s) and potentially with sub-suppliers or other direct Volvo suppliers of infrastructure services, software or hardware.
- Formal validation of supplier invoices and in case of discrepancies ensure corrections, drive volume and cost optimization
- Manage suppliers' relationship related to services development and deliveries both with main outsourcing partner and other partners
Ready for the next move?
You get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides opportunities to develop both professionally and personally. You will work in close collaboration with various stakeholders inside as well as outside the Volvo Group.
At Volvo Group we are actively working to establish teams that will take maximum advantage of the strengths inherent in differences in knowledge, experience, age, gender, nationality, etc.
Required competencies and experience
- University/master's degree or equivalent in relevant area
- Service oriented mindset and business mindset
- Experience of governance: directing, planning and monitoring of IS/IT services
- Experience from functional management in a global context
- Strong experience within Application Operations and/or SAP services
- Experience with steering of projects and programs
- Knowledge and experience of ITIL (SIAM is a plus)
- Excellent communication & presentation skills
- Ability to negotiate with several parties, and navigate easily in different organization
- Complete proficiency in English
In some countries and for specific positions within Volvo Group Digital & IT, background checks may be required, in accordance with local laws & regulations. If this is applicable to the role you have applied for, you will be informed.
The last application date is 27th January 2026. We are looking forward to hearing from you!
We value your data privacy and therefore do not accept applications via mail.
In some countries and for specific positions within Volvo Group Digital & IT, background checks may be required, in accordance with local laws & regulations. If this is applicable to the role you have applied for, you will be informed
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.