Warranty & Service Contract Manager at Volvo Energy
Göteborg, SE, 417 15
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
We shape the world we want to live in!
Volvo Energy is our newest business area with the overarching purpose of supporting the Volvo Group’s transformation ambitions within electrification, sustainability, circularity, complete service offer, profitable growth and resilience.
We are now looking for a new colleague to join our team as Warranty and Service Contract Manager.
The team - BESS Services Market
At Volvo Energy, we’re excited to build a team dedicated to enhancing the service market for our Battery Energy Storage Systems (BESS) business. Our priority is taking exceptional care of our customers while continuously innovating to improve their experience.
In this central function, we’ll focus on developing, operating, and maintaining the infrastructure that supports our service business. This includes building a network of field support across markets, managing digital channels, and implementing quality processes. We’re looking for creative thinkers who are eager to explore new approaches and solutions in service delivery. Join us as we work together to elevate our customer journey and set new standards in the industry!
What are we looking for in this specific role?
As Warranty and Service Contract Manager, you will be responsible for the entire contract lifecycle, ensuring seamless customer interactions and fostering long-term relationships. You will collaborate closely with various teams to develop and implement comprehensive warranty and service contract offers that meet the unique needs of our customers.
Responsibilities will include among others:
Warranty Management
• Develop and implement warranty policies for BESS products.
• Manage and resolve warranty claims in a timely and accurate manner.
• Collaborate with stakeholders (customers, suppliers, subcontractors) to address warranty issues.
• Track warranty claims and performance, providing regular reports and data analysis to identify improvement areas.
• Ensure compliance with warranty regulations and customer requirements.
Service contract Development
• Implement and manage service contracts efficiently from activation to end-of-life.
• Develop flexible contract standards to meet market and customer needs.
• Coordinate contract execution and support pre-sales strategies.
• Monitor financial performance, ensuring profitability through KPI and cost analysis.
• Collaborate with Sales and Service teams on proposals and contract structuring.
• Drive innovation in contract management, enhancing processes and standards.
Working at Volvo Energy is different
Welcome to a close-knit team!
We see ourselves as a fast-paced company within the Volvo Group, supported by our many great colleagues, we have the best of both worlds! We believe that work should be fun, stimulating, challenging and rewarding, but also have a meaning and a purpose to the individual. Trust and Results are two guiding principles for how we work together, and we are here to make a difference!
We will be a fairly small team that will grow with the business and therefore look for colleagues that thoroughly enjoy this entrepreneurial challenge, can hit the ground running and lead with passion, perform with purpose and transform with vision. Moreover, it will be essential you have a strong ability to form trustful relationships to effectively work with partners - inside and outside of the Volvo Group – in a cross-functional manner.
Preferred qualifications likely required to be successful
• Extensive experience in warranty and service contract management, preferably as a leader in automotive or manufacturing industry.
• Strong knowledge of warranty processes, data testing, and quality tools.
• Experience in investigating warranty claims, identifying root causes, and implementing corrective actions.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Open-minded and secure in working in a rapidly changing organization and business environment.
• Proficiency in the English language is required
• Humour
The location for this position will be in our offices at CampX in Gothenburg, Sweden.
Ready for the next move?
Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!
Feel free to contact me if you have further questions
Preeti Shah
Head of Services Market
preeti.shah@volvo.com
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
Volvo Energy lives and leads the change in accelerating Volvo Group’s electrification journey and driving circularity for a better tomorrow. We bring together people with who will work in a highly diverse, equal and inclusive global context with an entrepreneurial spirit where everyone is key and directly contributes to achieving our ambitions for wanted position: better for people – better for planet – better for business. Together – from individual success to collective significance!