Area Service Manager

As we venture into the UK Market with our new fully electric buses, we are seeking an Area Service Manager to join our Service Market Team. If you thrive in a fast-paced, challenging but rewarding environment that is focused on delivering a second-to-none customer experience, then this could be the role for you.

As an Area Service Manager, you will be Volvo Buses' first-line contact with customers and dealers to ensure our customers receive a best-in-class experience. Your main responsibility will be to investigate and resolve technical, service, and commercial aftermarket issues, working closely with customers and regional dealer teams. You will manage the resolution of customer concerns, ensuring a high level of focus and priority on individual actions and concerns. Moreover, you will drive customer and key customer liaison meetings and support the development of customer business opportunities.

WHAT VOLVO GROUP CAN OFFER YOU:

• Professional growth and development: Unlock your potential through various training and development opportunities.
• Company bonus: Enjoy up to a 5% yearly bonus provided by the company.
• Company car scheme: (choice between diesel and hybrid models)
• Pension scheme: Matched up to 7% of your salary, including death in service cover.
• Medical Insurance: Medical insurance coverage is provided by Bupa.
• Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services to support your overall well-being.
• Generous holiday allowance: Start with 25 days and watch it grow to 30 days with length of service, plus bank holidays.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks: Access MyGymDiscounts and MyActiveDiscounts.
• Enhanced family-friendly policies: We value work-life balance and offer enhanced family-friendly policies, including maternity leave with 6 months full pay and 6 months half pay, as well as 5-week paternity leave.

For more details regarding our benefits please follow the link ; volvo-employee-benefits-document.pdf (volvogroup.com)

Who Are You?

You’re someone who thrives in a fast-paced environment, facing challenges head-on. You have a passion for the Bus, Coach, and Truck industries as well as a deep understanding of modern systems, electronics, and diagnostics. With a background in engineering (HNC or equivalent), you’re confident in your ability to tackle technical issues with a clear, methodical approach. You're highly organised, able to juggle multiple tasks and prioritise what matters most while keeping things running smoothly.

Your problem-solving skills allow you to think critically, identify opportunities for improvement, and present new, innovative ideas to push the boundaries of what’s possible. You’re not just focused on fixing issues—you’re driven to constantly improve, ensuring that our customers receive nothing but the best service.

Who Will You Work With?

As our Area Service Manager, you will collaborate with the Volvo Bus Service Manager, the Regional Dealer teams, Volvo Action Service, and the Volvo Bus Technical Support team. You will also build strong relationships with customers, ensuring their concerns are heard and addressed promptly This role is about teamwork, collaboration, and making sure that everyone involved—from customers to colleagues—has the support they need to succeed.

Your Day to Day:

• Providing technical advice/help to the Regional Dealer technical team concerning specific customer or product issues.
• Reporting any product quality/performance concerns back to Volvo Bus through the appropriate channels.
• Assisting in fault diagnosis, problem investigation, field trials, and service actions as required.
• Highlighting and managing Customer VORs (Vehicle Off Road) to maintain a high level of customer uptime.
• Advising customers on Volvo Bus warranty and campaign/policy actions, managing warranty claims within agreed budget parameters.
• Following up on Regional Dealer Campaign performance and ensuring appropriate customer reporting.
• Liaising with the Regional Dealer team to ensure effective Bus Technician / Bus Key Technician training and coaching platform exists for effective customer support.
• Recognising and developing customer business opportunities, and working with the Regional Dealer team to maximise these opportunities.

Apply Now or Recommend a Friend: If you are ready to take on this exciting challenge and be part of Volvo Bus's growth journey, apply now! Alternatively, if you know someone who would be perfect for this role, recommend them to us.