Account Resolution Specialist

What you will do

Do you believe that people are the key to the success of an organization? Are you someone who wants to impact the bottom line of our business and that of our customers? Do you want variety, unique challenges, and opportunities to grow? Do you want to offer value to several areas of the business and the opportunity to learn multiple areas of organization? If yes, keep reading to find out how you can be a part of the Account Resolution and Repossession Team here at Volvo Financial Services, a part of the Volvo Group.

Volvo Group drives prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ up time and productivity.

Become a member of a fast paced, energetic, and crucial team at VFS. This position is responsible for supporting the Account Resolutions Team Leader in all phases of the retail account management and account resolution process for Volvo Financial Services USA (VFS USA) Trucks, Construction Equipment and Coach Portfolios. This position will be managing a portfolio of delinquent customers and is tasked with incorporating relationship management into collections, maintaining the contract less than 30 days past due while promoting positive communication and strong relationships between VFS and the customer. This role requires a high sense of urgency, organizational skills, energy and multitasking in a fast past environment. The individual will work closely with all areas of the business including credit, customer service, repossession, remarketing, end of term, special assets, accounting, sales, legal and capital market resources. Occasional travel may be required.

You will be part of an on-site team in Greensboro reporting to the Account Resolution Team Leader.

Core Responsibilities:

• Determine the cause of default or delinquency and, negotiate arrangements through payments, modifications, or repossession when warranted.
• Contact customers to obtain financial information in order to make decisions based upon their delinquency or reasons of default.
• Make discretionary decisions upon each account as to the likelihood of succeeding through the total obligation and assistance that will be needed through this process.
• Prepare and direct all customer correspondence throughout delinquency period according to regulatory requirements. Recommend default remedies.
• Administer insurance proceeds within guidelines to protect VFS assets, facilitate repairs in a timely manner and verify repairs are completed within guidelines.
• Review and filter modification requests in order to route requests with merit to Special Asset.
• Follow up on modifications post booking to ensure timely payments.
• Provide information and updates as requested to Syndication department. 
• Verify and aid in correcting invalid Sec. of State status for corporate customers to protect VFS assets.
• Maintain documentation in Artiva/Infolease to reflect current status of account.
• Maintain customer contact to ensure each account is worked thoroughly.
• Maintain Delinquency quota per guidelines. 
• Collect late fees along with past due payments to achieve department goals.
• Assures compliance with collection, repossession, credit reference policies and legal requirements.
• Additional responsibilities as deemed appropriate by the Account Resolution Team Leader.
• Audit compliance as deemed by Corporate Guidelines.

In VFS, we demonstrate a clear vision to continue Transforming Together, a global mindset and a proven track record of successfully developing people, teams, culture, and leadership. In many of our markets, VFS has won the Great Place To Work award, where Great Work is done. By interacting with each other as an on-site business, we build relationships, which allow us to work together more efficiently and form stronger bonds with our colleagues and customers. 

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

Education/ Experience:
• BA/BS in business or related field preferred and/or equivalent related experienced would be considered.
• 1-2 years progressive asset account management and/or collections experience in commercial banking, consumer lending, or equipment leasing.
• Proven ability to work in a cross-functional level, supporting other areas of the business and able to work under pressure producing timely work.
• Effective interpersonal skills with ability to interact favorably with customers, dealers and the sales force to effectively manage accounts and maintain relationships.
• Negotiation experience and comfort level with handling difficult conversations.
• Experience in multitasking in a fast-paced environment.
• Authorization to work in the USA.

Skills:
• Sound knowledge of local, state and federal regulations along with FDCPA guidelines regarding collections and asset recovery.
• Effective interpersonal skills with ability to interact favorably with customers, dealers and the sales force.
• Strong PC skills (MS Office).
• Skip Tracing.
• Good financial counseling skills and the ability to effectively communicate the necessity of paying Volvo Financial Services.
• Strong organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
• A high level of integrity and a positive customer and quality focus with ability to work within and in support of a team environment.
• Strong written and verbal communication skills.
• Bilingual preferred.
• Self-starter and ability to work individually.