Business Intelligence Analyst
Greensboro, NC, US, 27409
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
Position Summary
Deliver trusted reporting, dashboards, and practical analysis while partnering across Talent Acquisition, People Growth, Inclusion, Total Rewards, People Operations, Payroll, and business leaders to strengthen enterprise People Analytics capabilities that improve organizational performance, workforce planning, and talent outcomes. Translates defined business questions into useful measures and insights, monitors people-process and service performance, and supports decisions about priorities and improvements. Partners with data and system owners on definitions, access, and quality; does not own source systems, enterprise data architecture, or P&C-wide analytics strategy.
Duties and Responsibilities
• Develop and maintain recurring reports, dashboards, and scorecards for internal P&C US priorities; validate accuracy, timeliness, and fitness for use.
• Work with stakeholders to clarify questions, define measures, document requirements, and explain limitations of available data.
• Partner across Talent Acquisition, People Growth, Inclusion, Total Rewards, People Operations, Payroll, and business leaders to build an enterprise People Analytics capability that improves organizational performance, workforce planning, and talent outcomes.
• Analyze workforce, service, process, and experience data to identify trends, exceptions, and practical improvement opportunities.
• Present findings through clear visuals and concise narratives that distinguish observed results from interpretation and recommendations.
• Support measurement of employee experience, solution adoption, operational performance, and improvement outcomes with the relevant PES capability owners.
• Document metric definitions and reporting procedures; reconcile discrepancies and escalate data-quality or access issues to People Information & Systems and other accountable data owners.
• Improve repeatability and appropriate self-service use of approved reporting tools while protecting confidential employee information.
Who are you?
Required
• Bachelor’s degree in analytics, business, human resources, information systems, statistics, or a related field, or equivalent relevant experience; HR to confirm formal minimum.
• Approximately 5+ years of relevant reporting, business intelligence, or data-analysis experience; proposed threshold for HR validation.
• Experience creating dashboards and repeatable reports, analyzing trends, and explaining results to nontechnical stakeholders.
• Experience handling sensitive information and applying access, privacy, and data-quality controls.
Knowledge, Skills, and Abilities
Knowledge
• Business intelligence and KPI definitions in a P&C or comparable service environment.
• Basic statistical reasoning, data-quality practices, and confidentiality requirements.
Skills
• Data preparation, validation, visualization, dashboard development, and analytical storytelling.
• Proficiency in BI and visualization platforms such as Microsoft Power BI, Tableau, or Qlik Sense.
• Experience with reporting automation, workflow improvement, customer segmentation, retention analytics, predictive methods, or AI-enabled analytics.
Requirements gathering, stakeholder communication, and documentation.
Abilities
• Work independently on an assigned analytics portfolio and manage competing requests.
• Translate business questions into measurable outputs while identifying limitations and escalation needs.
• Collaborate with data, system, process, experience, and change partners without assuming ownership of their disciplines.
Preferred Qualifications
• Experience with P&C data, employee experience measures, and service or process performance reporting.
• Experience enabling self-service reporting using approved enterprise tools.
Key Competencies
Accountability; Customer Focus; Collaboration; Continuous Improvement; Results Orientation; Adaptability; Analytical Judgment.
Ready for the next move?
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Group People & Culture, a part of Volvo Group, we create the foundation and frameworks for people growth and organizational development, to drive the people agenda that enables the realization of the Volvo Group aspirations through people strategy and commitment. You will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead.
Nearest Major Market: Greensboro