Chief UX Designer, Mack Trucks

What you will do

At Mack Trucks, you’ll help shape a best-in-class Mack experience—bringing self-motivated, imaginative leadership to understanding business needs, turning insights into action, and delivering desirable, measurable, and impactful experiences both in and around the Mack truck.

You will:

• Support global UX/HMI/HCI platform development.
• Design, adapt, and publish content to support UX platform and technology streams.
• Maintain and evolve shared design systems and branded asset libraries.
• Design with systems-thinking—considering how every touchpoint connects across the Mack ecosystem to deliver a seamless, purpose-driven experience.
• Represent Mack UX and collaborate with stakeholders and cross-functional teams—across strategic forums and initiatives—including project management, brand, engineering, product planning, marketing, and customer teams.
• Apply deep expertise in interaction design patterns across diverse contexts, including in-vehicle digital interfaces, physical controls, hardware systems, mobile devices, and web portals.
• Discover and interpret research findings, synthesize insights, and clearly communicate their value and impact.
• Translate business needs, technology, user insights, and brand expression into desirable, measurable, and best-in-class Mack experiences across all touchpoints in and around the truck.
• Design experience journeys for stakeholders/users through digital and physical components, interactions, and touchpoints.
  • Ensure the strategic and tactical delivery of high-quality design and content that meets specifications.
  • Communicate ideas and concepts through sketches, wireframes, storyboards, motion, and interactive prototypes—both digital and physical.
  • Design and deliver unforgettable, visually compelling content and presentations.
  • Solve problems creatively, with the ability to work from a blank slate and inspire new directions.
  • Leverage knowledge of web-based technologies, tools, and frameworks to evaluate and influence the feasibility and execution of design solutions.

Your future team

Together with us, you will help craft a truly distinct Mack experience. We have a strong culture based on our company values, which are central our work. We believe in a work environment where:

• We constantly strive for outstanding performance.
• We create measurable impact.
• We are obsessed with stakeholders and their experience.
• We leverage imagination to innovate.
• We willingly place our trust in each other.
• We have a huge passion for what we do.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

• Deep knowledge of design methodologies, their appropriate application, and experience deploying them.
• Experience organizing, planning, leading, and delivering complex design initiatives.
• Imagination in designing impactful experiences both in and around the truck for Mack’s diverse audiences.
• A clear ability and creative approach to applying brand qualities across digital content creation, interaction, and experience design.  
• Confidence in forging a path forward, even when direction is unclear.
• Expertise in motivating designers working in diverse projects to deliver on-time and on-target.
• Excellent communication, presentation, and graphic design skills.
• Expertise in guiding the design process, driving decisions, tracking issues, and assisting in estimating resources and schedules.

Required 

• Bachelor's Degree in one of the following fields, Interaction Design, Human-Computer Interaction, User Experience Design, Human Factors, Cognitive Psychology.
• 8+ years in-depth knowledge and experience of user interface design with consumer applications, mobile devices, telecommunications, and automotive. 

Preferred

• Master's Degree.
• Team leadership experience.
• Ability to mentor team members.
• Ability to plan, craft, structure, and facilitate professional level design workshops.
• Working knowledge of the latest design and prototyping tools.

What’s in it for you?

We offer a comprehensive total rewards package, including but not limited to:

• Competitive base salary + company bonus pay structure.
• Medical, dental, vision, disability, life insurance, and others.
• 401(k) with employer match, plus additional company contribution.
• Generous Employee Time Off, additional company holidays and volunteering hours.
• Onsite facilities and activities that make everyday living easier, including a cafeteria, fitness center, health services, and more.

In addition to the above, you will also enjoy:

• An inclusive organization that prioritizes employees’ health and well-being.
• Volvo Group University for professional and personal development.
• A global organization with expansive career growth opportunities.
• Modern workspaces that allow agility and collaboration.
• Competency development through established competence based career pathing. 
• Automotive electric charging stations.
• Outdoor facilities including walking paths, outdoor dining/seating, pavilion with wi-fi, and bike racks. 
• Employee discounts and perks.

Ready for the next move?

If you are curious to explore how we put our words into actions, follow us on LinkedIn and volvogroup.com. If you like what you see, apply today and join us on this exciting journey!