Commercial Intelligence Analyst
Greensboro, NC, US, 27409
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
As a Commercial Intelligence Analyst, you will provide decision-ready insights across Parts Sales, Product and Pricing, Services, Uptime, Warranty, dealer network, fleet, customer, and digital-channel performance. You will translate business priorities into analytical solutions, support commercial planning, improve data trust, and identify opportunities for profitable growth, customer retention and conquest, and operational improvement.
Commercial Performance and Market Intelligence
- Analyze sales, profitability, market share, product and pricing performance, service retention, uptime, warranty, customer behavior, and growth trends across brands, channels, segments, and product categories.
- Monitor competitive aftermarket developments, customer behavior shifts, and market-share opportunities, and translate findings into clear commercial implications.
- Develop forecasts, scenarios, and performance models that support planning and investment decisions.
Sales, Dealer, Fleet, and Customer Intelligence
- Analyze dealer and fleet purchasing behavior, parts consumption, customer retention, whitespace, and account-level opportunity.
- Support data-driven dealer business plans, territory strategies, customer segmentation, account targeting, opportunity prioritization, and performance tracking.
- Identify actionable opportunities that improve customer engagement, retention, conquest, and revenue growth.
Executive Decision Support and Storytelling
- Partner with business leaders to translate strategic questions into clearly defined analytical problems, metrics, and recommendations.
- Build business cases and executive-ready scorecards for business reviews, annual planning, growth initiatives, and investment decisions.
- Communicate findings in clear business language, recommend actions, and measure whether actions deliver the intended outcome.
Digital Transformation, Automation, and Advanced Analytics
- Measure ecommerce adoption, conversion, customer journeys, digital engagement, and the business impact of digital aftermarket solutions.
- Automate recurring reporting and identify opportunities to improve workflows, decision speed, and analytical scalability.
- Support predictive analytics and responsible AI use cases related to demand, customer behavior, churn risk, opportunity identification, and commercial planning.
Data Management, Governance, and Integration
- Develop and maintain dashboards, scorecards, semantic models, and reusable analytical datasets.
- Support standardized KPI definitions, reporting structures, data-quality controls, documentation, and trusted data products.
- Partner with DTO, D&IT, Data Engineering, and business stakeholders to improve data accessibility, architecture, system integration, and reporting scalability across ERP, CRM, dealer, fleet, telematics, and data-warehouse environments.
Cross-Functional Collaboration
- Work closely with Sales, Marketing, Pricing, Product, Digital, Services, Uptime, Warranty, Operations, Finance, DTO, and D&IT stakeholders.
- Balance multiple analytical priorities, surface risks and dependencies early, and contribute to a collaborative, data-driven culture
- Apply structured continuous-improvement methods to map end-to-end workflows, identify waste and performance gaps, conduct root-cause analysis, establish standards, and track whether countermeasures deliver sustainable customer and business outcomes.
Who are you?
You are commercially curious, customer focused, and comfortable moving between detailed data and executive-level communication. You challenge assumptions constructively, simplify complexity, and connect analysis to decisions and measurable outcomes.
Required Qualifications
- Bachelor's degree in Business Analytics, Data Science, Finance, Economics, Statistics, Information Systems, Engineering, Marketing, or a related field.
- 3+ years of experience in commercial analytics, business intelligence, sales analytics, market intelligence, or a related role.
- Experience developing decision-support dashboards and data models using Power BI or a comparable platform.
- Advanced proficiency in SQL and Excel, including business or financial modeling.
- Experience defining metrics, analyzing multi-source data, and communicating recommendations to business stakeholders.
- Strong analytical, problem-solving, presentation, and project-management skills.
Preferred Qualifications
- Experience in aftermarket parts, service operations, dealer networks, fleets, truck, automotive, heavy equipment, transportation, manufacturing, or another industrial environment.
- Experience with ERP, CRM, dealer or fleet management systems, telematics, Microsoft Fabric, Azure, Snowflake, Salesforce, or cloud-based analytics platforms.
- Experience with reporting automation, workflow improvement, customer segmentation, retention analytics, predictive methods, or AI-enabled analytics.
- Experience using DAX, Python, R, Power Automate, or comparable analytical and automation tools.
- Experience applying a structured continuous-improvement or operational-excellence framework, such as Lean, Lean Six Sigma, Toyota Production System, Kaizen, PDCA, DMAIC, or a comparable enterprise performance system. Experience with process mapping, value-stream analysis, root-cause analysis, standard work, visual performance management, and measurable improvement initiatives is preferred.
Key Success Measures
- Actionable insights adopted in commercial plans, account strategies, and leadership decisions.
- Measurable improvement in sales opportunity visibility, customer and dealer performance understanding, and forecast quality.
- Reduced manual reporting effort and improved speed, scalability, and accessibility of decision support.
- Improved consistency and trust in KPIs, reporting, and analytical datasets.
- Clear measurement of business outcomes from digital, commercial, and analytical initiatives.
What’s in it for you?
You will influence strategic decisions, support transformation across the aftermarket business, work with modern analytical technologies, and help connect data, commercial strategy, and customer outcomes across a global organization.
Ready for the next move?
Join a team that is transforming data into decisions and helping shape the future of the aftermarket business for Volvo Group.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Mack Trucks is part of Volvo Group. Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.
Nearest Major Market: Greensboro