Digital Product Manager - Customer Relationship Management
Greensboro, NC, US, 27409
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
As the Digital Product Manager, you will be key in aligning with the business strategy and evolve the product including vision, strategy, goals, roadmap, and budget through the lifetime of the digital initiative. These will be some selected responsibilities:
· As an automotive OEM, the DPM should manage the end to end view to support customer relationship needs for digital and hard products.
· Define digital product vision, strategy, goals, and roadmaps.
· Secure that business & digital initiative strategy and goals are visualized and well understood
· Maintain overview of products offered within product area and ensure business flow is adequately supported.
· Manage and lead interactions with stakeholders and end users.
· Regularly collect feedback on implemented work through measures, analytics, and end user input
· Ensure the entire user experience are designed with the user at the center and secure the product brings continuous value
· Provide thorough analysis and insights of market, technology, product trends and the competitive landscape
· Identify dependencies, including on stable teams and individual contributors
· Plan and forecast resource needs in connection to One Rhythm
· Drive planning cycle for product, including roadmap, resource needs and budget required.
· Ensure digital products fulfill all legal, compliance and security demands.
· Secure release and roll-out plan, including change management and training approach.
· Identify successes, issues, risks, and potential actions to be escalated.
· Cultivate strong collaboration and teamwork.
Who are you?
We believe you want to take your career to the next level, working with amazing people around the world. To be successful in this position we believe you have a university degree or equivalent, and experience from leading functionally, preferably within IT management.
Furthermore, we believe this role requires experience from working towards digital product orientation and agile ways of working as well as knowledge of information technology trends.
You will need understanding of the cost drivers in systems delivery and operations and the business consequences of the technical decisions made and good familiarity with the disciplines of enterprise digital development and technical architecture.
In addition to this, you are a passionate believer in lifelong learning. You should feel energized by working both independently and interdependently, have proven skills in cross-functional collaboration and thrive in managing, foster, and enable both the perform and the transform angles of the job.
Are we a good match?
To reach our vision and deliver on our strong commitments, we need to pair “the will” with “the skill”. That is why our leadership principles are behavioral based. The principles Lead with Passion, Perform with Purpose and Transform with Vision are our values in action, and they will strengthen our culture.
In your role as Digital Product Manager, we expect you to develop your area of responsibility by having the ability to define the right priorities based on a customer centric mindset. We encourage the ability to drive business forward and act upon opportunities and ideas and transform them into value (financial, cultural, or social).
We create a sense of unity and trust by nurturing open dialogues and collective work.
Ready for the next move?
Are you excited to bring your skills and ideas to the table? We can’t wait to hear from you. Apply today!
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done.
Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.
By joining our North American Group Truck brands (Volvo & Mack), you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.
Nearest Major Market: Greensboro