Intern: Customer Process Digitalization (Summer 2026)
Greensboro, NC, US, 27409
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
Job Summary:
We are looking for a Customer Process Digitalization Intern to support the review, simplification, and documentation of our customer operational processes. This role will focus on transforming complex workflows into clear, structured, and user-friendly versions that can be easily connected to a chatbot or digital assistant.
The ideal candidate is curious, detail-oriented, and tech-savvy, with a passion for improving the customer experience through clarity, automation, and digital thinking.
Requirements:
- Applicants must be currently enrolled in academic courses and pursuing Bachelor’s or Master’s degree in Business Administration, Industrial Engineering, Information Systems, Communication, or related field at an accredited school and must have completed 30 semester hours of undergraduate studies prior to the start of the internship.
- Must be in good academic standing with a cumulative grade point average of at least 2.75/4.0
- Interns may work up to 40 hour per week during the summer internship period.
- Familiarity with digital transformation concepts and customer experience processes.
- Experience (academic or project-based) with Microsoft 365, Google Workspace, or process documentation tools (e.g., Lucidchart, Miro, Visio) is a plus.
- Interest in AI, chatbot design, or digital customer experience preferred.
- English proficiency (written and spoken).
Key Responsibilities:
- Review and analyze existing customer service and operational processes.
- Identify opportunities to simplify workflows and eliminate unnecessary steps.
- Document processes in a clear and structured format suitable for chatbot and digital tool integration.
- Develop easy-to-understand customer manuals, guides, and FAQs based on operational content.
- Collaborate with cross-functional teams (warehouse, claims, Customer Service, IT, Process Excellence) to validate workflows.
- Support testing and refinement of chatbot scripts to ensure they align with documented processes.
- Contribute ideas to improve digitalization and automation within the customer journey.
Skills and Competencies:
- Strong analytical and problem-solving skills.
- Excellent communication and writing abilities and able to translate complex procedures into simple, clear instructions.
- Good understanding of process mapping and documentation (e.g., flowcharts, SOPs).
- Awareness of digital tools, automation, and chatbot technologies.
- Attention to detail and ability to ensure consistency across documents.
- Creative mindset with a focus on user experience (UX) and process clarity.
- Collaborative and proactive approach to teamwork.
What You’ll Gain:
- Hands-on experience in process optimization and digitalization.
- Exposure to chatbot integration and customer experience design.
- Mentorship from experienced professionals in operations and digital transformation.
- Opportunity to contribute to real process improvements that impact customer satisfaction and efficiency.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
Trucks Technology & Industrial Division hire team players who are ready to create real customer impact. Our decentralized teams work close to our customers, with speed and autonomy, to build what they truly need.
Join us to collaborate on innovative, sustainable technologies that redefine how we design, build, and deliver value. Bring your curiosity, your expertise, and your collaborative energy, and together, we’ll turn bold ideas into tangible solutions for our customers and contribute to a more sustainable tomorrow.
Nearest Major Market: Greensboro