National Account Support Manager
Greensboro, NC, US, 27409
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
As a National Account Support Manager, you will work with National Account Managers to develop customer proposals for transport solutions and provide quote to delivery support for orders. You will ensure product is built and delivered on time while ready to run.
Core Responsibilities:
- Manage the complete sales process from quote, order, and delivery for National Account customers on over 10,000 vehicles and $750+ M of retail sales revenue per year.
- Provide technical specification guidance to sales force and department personnel.
- Process customer purchase orders to ensure that new truck orders are built as ordered and delivered on-time and defect free.
- Provide accurate vehicle status reports on a scheduled or requested basis.
- Work with department personnel to provide accurate and timely accounting and payment of over $1 million in vendor payments.
- Provide accurate billing information to other departments to receive customer payments in a timely manner.
- Ability to prioritize workload to meet customer expectations for timely responses.
- Identify and attend required training to maximize our responses to exceed internal and external customer’s expectations.
- Analyze current processes and recommend changes that will enhance our response to internal and external customer’s expectations.
- Meet with National Account customers to obtain feedback on their Volvo experience and implement changes needed to exceed their expectations.
- Perform all other duties as assigned.
Who are you?
In this role, you will bring:
- General understanding of all the components to develop major fleet proposals.
- General knowledge of how to specify a truck.
- Knowledgeable of latest technologies to provide recommendations.
- General understanding of the electronic data book processes and all related functions.
- General knowledge of all the order management systems at Volvo and other key Vendors.
- Working knowledge of TSP (sales ordering tools).
- Working knowledge of Microsoft Office, specifically Excel.
- Entry level accounting knowledge.
- Continuous improvement mindset.
- Inspiring Leadership.
- Additional Requirements.
Education and Experience:
- At least an Associate’s in Business Administration/related discipline.
- Or equivalent experience required of at least 3 years of experience within heavy truck related companies.
- 1-3 years preferred within Volvo Group.
As a successful National Account Support Manager you will:
- Lead with passion.
- Perform with purpose.
- Transform with vision.
Ready for the next move?
If you want to make a real impact in your career, Volvo Trucks is where you want to be. We look forward to meeting you.
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Nearest Major Market: Greensboro