Parts Spider / Service Advisor

Job Summary

Performs all functions relating to the sale and/or handling of replacement parts and accessories. Assist customers with parts requirements.  Processing order paperwork and shipment of parts to maintain company standard of customer satisfaction.  Aid and work to implement strategic pricing strategies and pricing programs.
Service Coordinator communicates with customers and the shop. Prevost is looking for someone in the auto/truck repair industry that can efficiently schedule shop repairs and speak to customers about issues and costs. If you prioritize customer satisfaction, timeliness, and strong communication skills, you will be an ideal candidate. 
  

 Core Responsibilities
•    Responds to customer inquiries about replacement parts, accessories or technical support. 
•    Receives, documents and stores inbound shipments from branches, outside vendors or factory. 
•    Answers phone calls and gather data needed to identify parts requirements. 
•    Locates and ship parts from branch inventory and prepares shipment to customer. 
•    May package parts and accessories for shipment to the appropriate destination.  
•    Includes warranty returns to factory or vendor.  
•    Assists in warranty processing, scrap, shipment etc. 
•    Assists parts manager with inventory control and stocking levels. 
•    Arranges for back ordered items. 
•    May process special order requests when necessary. 
•    Manually force parts sale invoicing for cash customers.
•    Assists parts sales specialists and warehouse specialists in the processing of orders and back orders. 
•    Processes branch service department parts orders. 
•    Processes requested to be returned for credit or replacement. 
•    Maintains up-to-date documentation relating to parts and accessories. 
•    Maintains work area and environment. 
•    Performs local parts deliveries and pick-up. 
•    Participate in job related training exercises when appropriate or necessary. 
•    Welcome customers or respond to customer phone requests
•    Finalize work order processing and invoicing
•    Distribute and keep technical information up to date
•    Train co-workers on various aspects of their work responsibilities or expertise, as requested
•    Handle a high volume of calls
•    Process work orders
•    Close repair orders
•    Coordinate for repair estimates with Technicians and Managers

Required Competencies
•    Safeguard organizational and personal information confidentiality
•    Respect the policies, rules and values of the company
•    Contribute to the attainment of company objectives through efficient use of resources
•    Foster teamwork and improved communications between sectors
•    Develop personal professional skills
•    Act as a worthy representative of Prevost

Minimum Education Required
•    HS diploma or GED Preferred 
•    One year vocational training or two years in the automotive/truck/bus industry Preferred
•    Good communication skills
•    Technical knowledge is a strong plus
•    Proficiency in MS Office applications
•    Working knowledge of SAP preferred

Minimum Years of Experience Required
•    3-5 years of customer service experience Preferred  

Physical Requirements
•    Sitting
•    Bending
•    Standing
•    Walking                         
•    Lifting up to 20lbs