Regional Services Sales Manager
Greensboro, NC, US, 27409
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
The Regional Services Sales Manager (RSSM) serves as the commercial leader for connected vehicle services, solutions, and service contracts within the assigned region. In this new role, the RSSM oversees all aspects of services sales, acting as the primary interface between the organization, dealers, and customers.
Based in the field, the RSSM works collaboratively with the Volvo Trucks Commercial Crew and the Services and Service Contract development teams to drive the successful deployment of new offerings and contribute to the enhancement of existing solutions, ultimately delivering measurable sales outcomes.
The RSSM plays a key role in fostering strong relationships with dealers and customers, promoting long-term loyalty to Volvo Trucks services and solutions. As the regional subject matter expert for all offers,the RSSM drives sales while supporting dealers’ efforts ensuring consistent and high-value customer experience across the region.
Core Responsibilities:
• As a member of Volvo Trucks’ commercial crew, serves as the commercial lead for the connected services and solutions portfolio for the region.
• Develop actionable and measurable regional plans with dealers to achieve targeted goals.
• Develop and execute strategies to increase sales of service contracts, connected services, and aftermarket solutions across assigned markets.
• Achieve revenue, penetration, and market share targets for services and solutions.
• Deliver compelling solution presentations that clearly demonstrate ROI in uptime, productivity, safety, and total cost of ownership.
• Collaborate with regional sales teams to ensure alignment of truck sales with bundled service and solutions offerings.
• Track usage, adoption, and performance metrics to ensure customer satisfaction and renewal.
• Provide market feedback to product and solutions teams to support continuous improvement.
• Manage sales performance, pipeline activity, and service contract penetration rates.
• Provide regular reporting and insights to management on opportunities, risks, and market trends.
• Conduct customer visits or events, if necessary or at the request of the truck sales representative.
• Ensure collaborative execution of the brand strategies to sell services, solutions, and service contracts through the dealer network.
• Supports VTNA’s efforts on conquest and targeted customers by team selling and bundling truck sale with service and solution offerings.
• Ensures adherence to established policies, procedures, and budgets.
• Maintains good customer and dealer relations.
Who are you?
Education and Experience Required:
• BA/BS degree in Business, Marketing or Technology or related field.
• 5+ years of progressive experience in telematics-based services, or service contract sales
• Experience as a change agent or innovator in a sales management role
• Appropriate expertise in sales/marketing, strategic forecasting/planning and implementation
• Displayed problem solving and customer service skills
• Proven excellent verbal and written communication skills
• Proven ability to develop and implement sales strategies
• Fluency in reading, writing and speaking English
Required Competencies and Skills:
• Customer focus: Establishes relationships with customers and colleagues and gains trust and respect
• Integrity and Trust: Widely trusted and seen as a direct, truthful individual who keeps confidences and admits mistakes.
• Learning on the fly: Learns quickly when facing new problems and is a relentless and versatile learner, open to change. Quickly grasps the essence and the underlying structure of anything
• Perseverance: Pursues everything with energy, drive, and a need to finish, especially in the face of resistance or setbacks
• Drive for Results: Exceeds goals and is constantly and consistently a top performer who pushes self and others for results. Builds an accountable culture within their team
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates: building partnerships and working collaboratively with others to meet shared objectives.
• Be a leader that leads with passion, performs with purpose and transform with vision.
Other Requirements:
• Location Dallas, Texas or Atlanta preferred. Will consider other major areas in the SW or SE Regions.
• Reports to: Region Vice President – Southwest Region
• This position requires frequent travel.
To be a successful Regional Services Sales Manager you must understand and perform our leadership principles:
• Leading with passion
• Performing with purpose
• Transforming with vision
Who we are and what we believe in
We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.
Nearest Major Market: Greensboro