Retail Operations Support Specialist

What you will do

Retail Operations Support Specialist is an integral part of delivering best-in-class customer experience by providing timely, accurate, and professional support across Retail Operations. Working within a cross-functional environment, you will support key operational functions including Customer Service, Funding, Collateral Administration, Insurance Tracking, and Contract Maintenance activities. You will partner with customers, dealers, and internal teams to ensure retail transactions are processed efficiently and serviced effectively throughout the contract lifecycle.

Your future team

The Retail Operations team is responsible for supporting the initiation, administration, funding, and post-closing servicing of retail finance transactions for transportation, construction, coach, and related equipment. The team provides documentation, funding, title and lien perfection, insurance tracking, billing support, contract maintenance, and customer account servicing while maintaining a strong commitment to accuracy, compliance, and customer satisfaction.

You will be part of an on-site team in Greensboro, NC.

Responsibilities

•  Support Customer Service, Funding Operations, Collateral Administration, and Insurance Tracking functions by performing operational and administrative activities as business needs require.
•  Review, process, scan, file, and maintain contract documentation while ensuring accuracy and compliance with established procedures.
•  Perform title administration activities, including title booking, tracking, corrections, lien releases, and document retention.
•  Assist with insurance tracking activities, including obtaining, reviewing, and maintaining current insurance certificates and related documentation.
•  Provide support for funding and post-closing activities, including gathering required documentation and assisting with contract maintenance requests.
•  Support syndication activities by obtaining document packages, insurance certificates, and executed documentation as needed.
•  Maintain contract files and ensure data integrity across systems while meeting service level expectations.
•  Collaborate with internal departments including Risk Management, Credit, Sales, Marketing, Documentation, Title & License, Insurance Tracking, and Accounting to support operational effectiveness.
•  Identify opportunities for process improvements and make recommendations that enhance efficiency, quality, and the overall customer experience.
•  Actively participate in cross-functional projects and initiatives to broaden business knowledge, support organizational objectives, and improve operational processes.
•  Establish and maintain positive working relationships with internal and external stakeholders while delivering responsive and professional service.
•  Ensure all activities are performed in accordance with company policies, regulatory requirements, and operational controls.
•  Demonstrate flexibility by supporting multiple functions and adapting to changing business priorities and workload demands.
•  Assist with inbound and outbound customer interactions, including phone calls, emails, chat inquiries, and case management requests from customers, dealers, and internal business partners.
•  Work flexible hours when required to support business needs during peak operating periods.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring: 

Education and Experience
•  Strong customer service orientation with a commitment to delivering a positive customer experience.
•  Excellent verbal and written communication skills.
•  Strong attention to detail, accuracy, and organizational skills.
•  Ability to manage multiple priorities in a fast-paced environment.
•  Effective problem-solving and critical-thinking skills.
•  Ability to work independently and collaboratively within a cross-functional team.
•  Proficiency with Microsoft Office applications and business systems.
•  Commitment to continuous improvement and operational excellence.
•  Bachelor’s degree in Business, Finance, Accounting, or a related field preferred; equivalent combination of education and relevant work experience will be considered.
•  Experience in customer service, operations, financial services, contract administration, or a related business environment preferred.

Ready for the next move?