Sales Support & Facilitation Manager

What you will do

If you would you like to join an exciting and challenging position as a member of the Volvo Trucks North America Sales Team then this may be the position for you!

We’re looking for someone with high energy to provide continuous improvement to support all markets, regions, districts and dealers as a Sales Support & Facilitation Manager. Your target will be to achieve customer satisfaction within Volvo Trucks, NA and drive processes and business rulers toward easy-to-do-business with. You will successfully manage the order and delivery process for on-time, defect free and customer vehicle delivery. 

Core Responsibilities:
•    Represent the Volvo brand to our Dealer Network, and also, in some cases, their customers.  
•    Continuously drive improvements in the area of sales and operations for Delivery Precision.
•    Manager dealer terminations, buybacks and buy/sell agreements as it relates to truck sales.
•    Manage all credits to the dealer network in regard to Field Transaction forms, Retail Sales Assistance, sales goodwill and other dealer reimbursements.
•    Responsible for all corporate inventory to achieve corporate approved inventory levels including promoting, invoicing and delivery to VTNA Dealer Network.
•    Responsible for changing order type when requested by the dealers.
•    Responsible for the Demo Program. 
•    In depth knowledge of Volvo product offerings, features and benefits.
•    Manage sales process from order and delivery and provide support if needed, once trucks are in service.
•    Sales Liaison with IT department, NRV, Fontaine, and Logistics.
•    Responsible for Sales Policies and Procedures to be used by Dealer Network.
•    Manager delivery issues to NRV through administrating decisions on re-imbursements and final payments as well as overall responsibility with outside suppliers including communication of delays to dealer network.
•    Responsible for the Secondary Freight Sales Policy reimbursement process for the Dealer Network.
•    Responsible for Initiating and managing Sales Policy processes.
•    Manage the corporate repurchase process.
•    Perform all other duties as assigned.
•    Develop pro-active dealer communications to enable dealer sales reps to manage delays and disturbances more efficiently with our customers.
•    Perform Ad-hoc reporting when needed.

Who are you?

You hold at least Bachelor’s degree in Business Administration or related discipline or equivalent experience required with a minimum of 3 years within heavy trucks related companies and prefer 3-5 years within Volvo Group.

To be the perfect match for this role, your critical competencies will include critical competencies:
•    Professional and respectful. 
•    Thorough knowledge of sales policies and procedures.
•    Thorough knowledge of business and accounting principles.
•    Thorough knowledge of TDP and mainframe systems.
•    Working knowledge of dealer sales operations/trucking industry or related sales environment.
•    Working knowledge of sales transactions.
•    Project management Skills.
•    Fostering Diversity.

As a successful Sales Support Specialist, you will:
•    Lead with passion.
•    Perform with purpose.
•    Transform with vision.

This posting will closeo n 11/19/2026.