Sr Integration Analyst
Greensboro, NC, US, 27409
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
What you will do
The Senior Integration Analyst is responsible for supporting Payment Solutions within Volvo Financial Services (VFS) Region North America and reports to the Program and Product Support Manager. Based in Greensboro, NC, the candidate will work in a fast-paced team environment and have daily interaction with many company departments in supporting Payment Solutions. As a Senior Integration Analyst, you will establish new customer implementation processes, support existing customer integrations, provide customer and dealer training, facilitate product enhancement activities, and be a subject matter expert in P2P software and process. This role will work across multiple channels including Volvo Group Truck and Construction Equipment aftermarket, and VFS IT.
Core Responsibilities:
• Achieve mastery level knowledge of VFS’s Payment Solutions P2P offerings and provide world-class support
• Proactively identify, pursue and engage new integration opportunities with target customers
• Gather customer requirements for new system integrations, establish integration project deliverables and timelines
• Manage new customer implementation projects to ensure proper onboarding and timely delivery of objectives
• Managing communication channels between customers and internal stakeholders on integration projects
• Support existing integrations, monitoring and auditing data flows to ensure accuracy
• Utilize data and dashboards to understand opportunities and weaknesses within the supported platforms and processes
• Develop and maintain integration documentation, including data flow diagrams and technical specifications
• Identify and develop dealer, customer, and internal training for payment solutions integration procedures and best practices
• Interface with stakeholders to mediate escalated issues
• Join OEM counterparts on customer and dealer visits as deemed appropriate
• Support VFS payment solutions through development of new technologies and enhancements that deliver improved organizational productivity and response time
• Interact with Dealers, Customers, OEM Partners to deliver exceptional customer service and innovative solutions
• Provide accurate reporting as required
• Perform other duties and special projects as required by the business
• Occasional travel required
Who are you?
Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Education and Experience:
• BA/BS degree in Information Technology, Computer Science, Business Administration, Finance or similar preferred
• 3+ years’ experience working with IT Business Analysts or 3rd party vendors to deliver technical business solutions
• 1+ years’ experience in project management
• Experience with Lean Six Sigma Methodology
• Knowledge and experience with Dealer Management Software and/or Procurement System products (ex: CDK, Karmak, Coupa, Oracle etc.) preferred
• Experience working with Ecommerce platforms preferred
• Proven experience including problem solving, research and analysis with strong analytical and quantitative statistical abilities including strong data manipulation skills
Skills and Competencies:
• Action-Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Business Insight: Applying knowledge of business and marketplace to advance the organization’s goals
• Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
• Drives Results: Consistently achieving results, even under tough circumstances
• Manages Ambiguity: Operating effectively even when things are not certain, or the way forward is not clear
• Cultivates Innovation: Creating new and better ways for the organization to be successful
• Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications
What’s in it for you?
We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business, and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.
Ready for the next move?
If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you.
We value your data privacy and therefore do not accept applications via mail.
Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.
What’s in it for you?
We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.
Nearest Major Market: Greensboro